Experienced Lift and Electrical Manager

Job Description: Senior Lift and Electrical Engineer

🏠 Role Overview

• Job Title: Senior Lift and Electrical Engineer
• Band: 5C
• Location / Business Area: Strategy & Planning
• Reports To: Engineering & Compliance Manager
• Purpose: Working together to deliver homes and communities where residents feel happy and secure.
• Core Values: High Performing, One Team, Make it Happen, and Excellent Customer Service.

📋 Key Responsibilities

Contract & Project Management

Manage delivery: Oversee M&E works programmes and projects from conception to completion.

Contract monitoring: Manage service providers to ensure M&E repairs, maintenance, and servicing contracts comply with statutory regulations.

Performance auditing: Review contractor performance and ensure certification and test reporting are accurately recorded.

Quality assurance: Conduct pre and post-inspections of works to ensure they meet specifications.

Procurement: Design specifications, tender documents, and procure contracts with Client Manager and Quantity Surveyor support.

Consultant oversight: Commission and manage external consultants instructed by the Engineering and Compliance Manager.

Financial control: Forecast annual budgets, manage monthly cash flow, and track expenditure to meet approved sums.

Work orders: Prepare works orders, specifications, schedules of work, and manage variations.

Compliance & Risk Management

Risk mitigation: Minimise exposure to risks for SHP and residents through effective provider management.

Statutory compliance: Ensure strict adherence to relevant statutory, regulatory, and financial requirements.

Safety standards: Prepare Health & Safety plans, risk assessments, and project plans.

Regulations: Maintain high compliance with Construction (Design and Management) Regulations 2015 (CDM).

Financial regulations: Procure projects in line with SHP/LBS financial regulations and Standing Orders.

Resident & Stakeholder Engagement

Customer care: Deliver a high-quality, 'best in class' repairs service to maximise resident satisfaction.

Query resolution: Support residents by resolving queries, managing expectations, and finding proactive solutions.

Communication: Partner with internal and external stakeholders to ensure service delivery objectives are met.

Resident involvement: Involve residents in projects, specifications, and service standard settings.

Leasehold coordination: Liaise with leasehold services to ensure Section 20 (S20) notices are issued for qualifying works.

Meetings: Attend progress meetings with contractors and occasional after-hours meetings with residents.

Data & Administration

System updates: Update and maintain records in information systems (e.g., Northgate) to keep KPI data accurate.

Reporting: Prepare draft board reports, project update reports, budget estimates, and works programmes.

Complaint handling: Respond to and resolve resident complaints within required timescales.

Policy adherence: Follow all organizational policies, procedures, and Health and Safety guidelines.

🎯 Key Outcomes

On-Time Delivery: Programmes and projects are delivered on time, within budget, and to agreed quality standards.

Financial Protection: Financial loss risks are reduced by ensuring strict compliance with leasehold consultation legislation.

Target Achievement: Statutory compliance and performance KPIs are consistently delivered within targets.

Data Accuracy: Information systems and databases are kept accurate, timely, and up to date.

🛠️ Skills & Experience

Essential Criteria

M&E Contract Management: Significant experience managing Lift and Electrical Compliance Contracts.

Project Management: Proven experience managing programmes and projects from conception to completion.

Autonomy: Ability to work independently using good initiative and judgement.

Communication: Excellent written and verbal communication skills, including technical advice delivery.

Time Management: Proven prioritization skills with the ability to handle multiple tasks simultaneously.

Customer Focus: Demonstrated ability to deliver excellent customer care while valuing diversity.

Technical Inspection: Experience conducting technical inspections and understanding complex construction/engineering issues.

Industry Knowledge: Working knowledge of building services, construction regulations, and standard building services contracts.

Budgetary Control: Experience managing budgets and implementing action plans to address adverse variances.

Leasehold Knowledge: Understanding of leasehold service charging and Section 20 (S20) consultation requirements.

Desirable Criteria

Standards Awareness: Understanding of The Decent Homes Standard and its impact on Planned Maintenance.

Accessibility Schemes: Awareness of works arrangements for disabled persons and integration with planned projects.

Team Leadership: Experience managing other SHP staff or external consultants assisting in project procurement.

🎓 Qualifications

Lift Specific

LEIA Practical Management of a Lift / Escalator Contract OR

Level 4 VRQ Diploma in Asset and Building Management Compliance (or equivalent) OR

Level 3 NVQ Diploma in Engineering Maintenance.

Electrical Specific

Level 4 VRQ in Electrical Safety Management OR

Level 4 VRQ Diploma in Asset and Building Management Compliance (or equivalent).

🚗 Job Requirements & Working Conditions

• Driving Licence Required: Yes
• Business Insurance/Own Car Required: Yes
• Enhanced DBS Check Required: Yes
• Mobile Working: No
• Working Hours: Evenings/Weekends as required (e.g., for resident meetings).
• Flexibility: Jobholders are required to undertake any other duties within their capabilities as may be reasonably required.