Export Clerk in Felixstowe, Suffolk

We are working on behalf of a global, award-winning business based in Felixstowe that is currently seeking an Exports Operations Clerk to join its growing team. This is an excellent opportunity to join an established business and a forward-thinking team. The successful applicant will have the opportunity to gain further knowledge in the shipping and logistics industry.

To be considered for the role, applicants must have previous experience within import or export operations. It is imperative that you have excellent communication skills. Strong telephone skills are essential, along with experience using bespoke systems and working within a fast-paced environment. Due to the ever-changing market, this is an extremely varied role that will require you to react and adapt to change with ease.

Key Responsibilities:

• Processing export shipments. ensuring all relevant documentation is completed accurately
• Preparing and checking shipping documents, including bills of lading, commercial invoices, and packing lists
• Liaising with customers, shipping lines, hauliers, freight forwarders, and other relevant parties to coordinate export movements
• Updating internal systems with shipment details
• Monitoring shipment progress and providing customers with updates on the status of their exports
• Handling telephone and email enquiries
• Ensuring all export paperwork is completed within the required deadlines
• Assisting with the preparation and submission of customs documentation where required
• Resolving routine shipment queries and escalating any issues or delays when necessary

Skills & Experience Required:

• Minimum of 6 months’ experience within import or export operations

• Familiarity with CNS, Destin8 or other shipping and logistics systems
• Strong customer service and communication skills
• Excellent telephone manner and confidence communicating with customers and external partners
• A high level of attention to detail and accuracy
• Good organisational skills and the ability to prioritise workloads effectively
• Proficiency in using computer systems and Microsoft Office
• A positive, proactive attitude and the ability to work well within a team
• The ability to work in a fast-paced environment and adapt to changing priorities