Facilities Manager

Overview Lead the FM delivery at a Innovation & Technology Centre, covering manufacturing, clean rooms, labs, offices and plant areas. Highly customer‑facing role requiring strong technical leadership, stakeholder management and operational control in a regulated, business‑critical environment.

Key Responsibilities

• Manage full P&L of approx. £4m, ensuring commercial performance, cost control, WIP and debt management.

• Lead stakeholder relationships across Plant, Lab and Manufacturing areas, ensuring service delivery meets all contractual requirements.

• Ensure all KPIs, SLAs and programme commitments are achieved with no slippage.

• Oversee all PPM and reactive maintenance, ensuring compliance, accurate CAFM updates and timely completion.

• Support and guide the engineering team on technical issues, leading from the front and coaching where required.

• Maintain compliance with statutory, regulatory and contractual obligations including GMP/GxP, SHEQ and ISO‑aligned QMS.

• Operate and oversee Permit to Work, contractor control and risk management processes.

• Produce accurate monthly reports, performance updates, risk analysis and improvement actions.

• Drive continuous improvement, best practice and high‑performance culture across the FM team.

• Act as primary on‑site customer contact, ensuring strong relationships, proactive communication and high satisfaction.

Required Background

• Minimum 10 years FM management experience, ideally in pharmaceutical or similarly regulated/critical environments (Data Centres, Banking, Defence).

• Hard FM technical qualification in a relevant engineering field.

• Strong leadership capability with experience developing multi‑disciplinary teams.

• Knowledge of GMP/GxP, SOP development and regulated operations.

• Proficient with CMMS/CAFM systems (Maximo preferred) and Microsoft Office.

• Full clean driving licence, able to pass DBS, willing to join out‑of‑hours rota and occasional weekend work.

Key Attributes

• Customer‑focused, solutions‑driven, able to manage multiple stakeholders.

• Strong communicator, organised, self‑motivated and able to work under pressure.

• Technically competent, commercially aware and able to maintain a safe, compliant environment.