Female Care Coordinator

Domiciliary Care Coordinator

Location: Peterborough, Cambridgeshire
Start Date: ASAP
Salary: £28,000–£34,000 per annum (depending on experience)
Job Type: Full-time, Permanent

About Verity Healthcare

Verity Healthcare Limited is a trusted domiciliary care provider delivering high-quality, person-centred care to individuals in their own homes. We work closely with local authorities, the NHS, CCGs, private hospitals, and private clients to help people maintain independence and dignity within their own homes.

Due to continued growth across Peterborough and the surrounding Cambridgeshire areas, we are looking for an organised, compassionate, and proactive Care Coordinator to join our team.

The Role

As a Care Coordinator, you will play a key role in ensuring the smooth day-to-day running of our domiciliary care services across Peterborough and surrounding areas.

You will be responsible for coordinating care staff rotas, liaising with service users and care workers, responding to changes in care requirements, and ensuring care is delivered safely, efficiently, and in line with CQC standards.

This is a fast-paced, office-based role that requires excellent organisation, communication, and problem-solving skills.

Key Responsibilities

Creating and managing staff rotas using care scheduling systems

Allocating care workers to service users based on their needs, availability, and location

Coordinating care across Peterborough and surrounding areas

Responding to staff absences and arranging emergency cover

Liaising with service users, families, and care staff on a daily basis

Monitoring care delivery to ensure high standards are maintained

Updating care plans and maintaining accurate records

Supporting the Care Manager with compliance and CQC requirements

Conducting spot checks, supervisions, and field support when required

Handling incoming calls, queries, and concerns professionally

Monitoring staff attendance, punctuality, and availability

Ensuring continuity of care for all service users

Supporting the wider team with the day-to-day running of the branch

Skills & Experience Required

Previous experience working within a domiciliary care setting – essential

Previous experience in care coordination, rostering, scheduling, or a similar role – desirable

Strong understanding of CQC regulations and care standards

Excellent organisational and time-management skills

Ability to work effectively under pressure and resolve issues quickly

Strong communication and interpersonal skills

Good IT skills and experience using care management or scheduling systems

Ability to prioritise workload and manage competing demands

A proactive and solution-focused approach

Full UK driving licence – desirable

What We Offer

• Supportive and friendly working environment
• Ongoing training and professional development
• Career progression opportunities
• Pension scheme
• Employee Assistance Programme
• Paid training and CPD
• Opportunity to develop your career within a growing healthcare organisation

Why Join Verity Healthcare?

You will be joining a team that values kindness, accountability, excellence, and passion.

As a Care Coordinator, you will play a vital role in ensuring our service users receive safe, reliable, and high-quality care. Your organisation and decision-making will have a direct impact on the people we support and the care they receive every day.

Safer Recruitment & Equal Opportunities

All successful applicants will be subject to:

• Enhanced DBS check
• Right to work verification
• Reference and qualification checks

Verity Healthcare is proud to be an equal opportunity employer.

How to Apply

Please apply with your CV and a short cover letter outlining your experience in domiciliary care, care coordination, rostering, or scheduling.

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.

As part of our commitment to the Disability Confident scheme, we actively encourage applications from individuals with disabilities and long-term conditions.

If you require any reasonable adjustments at any stage of the recruitment process, please let us know.