Festival City Ambassador
Pertemps Scotland
Location: Edinburgh City Centre
Rate of Pay: £14.51 per hour
Hours of Work: Full-time, including evenings and weekends as required during the festival season
Duration: 3 months
Start Date: ASAP
The Festival City Ambassador will:
- Patrol busy city centre locations, engaging with residents, businesses and visitors while reporting any issues through the appropriate channels.
- Welcome and assist performers, artists, festival-goers and visitors in a friendly, professional manner.
- Provide information on Edinburgh's festivals, attractions, venues, transport and public facilities.
- Assist with directions and general enquiries, delivering excellent customer service.
- Help create a positive, inclusive and welcoming atmosphere throughout the festival season.
- Represent the City's values of respect, flexibility and integrity at all times.
- Work closely with Police Scotland, Council teams and other key stakeholders to support a coordinated approach during the festivals.
- Respond professionally to enquiries, concerns and complaints from members of the public and local businesses.
- Record incidents, visitor feedback and interactions using the appropriate reporting systems.
- Support promotional and social media activities where required.
- Excellent communication and interpersonal skills.
- A friendly, approachable and confident manner when engaging with the public.
- Good knowledge of Edinburgh and enthusiasm for the city's festivals, culture and attractions.
- Good IT skills, including Microsoft Office, Outlook and web-based applications.
- The ability to remain calm and professional when dealing with complaints or challenging situations.
- A proactive, reliable and adaptable approach.
- The ability to work effectively in a fast-paced team environment.
- An understanding of GDPR and handling confidential or sensitive information.
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