Festival City Ambassador Team Leader
Pertemps Scotland
Location: Edinburgh City Centre
Rate of Pay: £18.34 per hour
Hours of Work: Full-time, including evenings and weekends as required during the festival season
Duration: 3 months
Start Date: ASAP
The Festival City Ambassador Team Leader will:
- Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service.
- Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience.
- Provide information on festivals, venues, transport, attractions and public facilities.
- Patrol the city centre, identifying and reporting issues through the appropriate channels.
- Handle complex enquiries, complaints and incidents escalated by the Ambassador team.
- Record interactions, incidents and visitor feedback, producing reports for senior officers where required.
- Work closely with Council teams, Police Scotland and other key stakeholders to ensure a coordinated approach throughout the festival season.
- Promote the city's values of respect, flexibility and integrity in all interactions.
- Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements.
- Support promotional and social media activities where appropriate.
The successful candidate will have:
- Previous experience leading a customer-facing team.
- Excellent communication and interpersonal skills.
- A confident, approachable and professional manner.
- Good IT skills, including Microsoft Office, Outlook and web-based systems.
- Strong knowledge of Edinburgh and enthusiasm for its festivals and culture.
- The ability to remain calm under pressure and confidently resolve complaints.
- A proactive, organised and adaptable approach to work.
- An understanding of GDPR and handling confidential information.
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