First Line IT Support Analyst
Intec Select Ltd
Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.
This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.
The Role
As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.
Key Responsibilities
- Provide 1st line IT support to users across the London office
- Log, categorise and prioritise helpdesk tickets through the IT service management system
- Troubleshoot hardware, software and user access issues
- Perform password resets and general user administration
- Deliver deskside support for local users and remote support for international teams
- Support and administer Intune-managed devices
- Maintain meeting room and shared office IT equipment
- Manage IT asset inventory and equipment procurement
- Collaborate with global technology teams on projects, rollouts and service improvements
- Support security best practices and compliance initiatives
- Contribute to continuous improvement across IT operations and user satisfaction
- At least 1 year of experience in an IT Support or Service Desk role
- Strong knowledge of Windows operating systems
- Experience with Microsoft 365 and SharePoint administration
- Excellent troubleshooting and problem-solving abilities
- Strong communication and customer service skills
- Ability to work independently and manage priorities effectively
- A proactive mindset and genuine enthusiasm for technology
- Team player who enjoys helping others and delivering first-class support
- Salary of £30,000 - £40,000
- Exposure to international IT operations
- Supportive and collaborative team environment
- Opportunity to develop your technical skills and career
- Work with modern Microsoft technologies and global infrastructure
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