French-Speaking Technical Support Specialist in Newark-on-Trent

French Speaking Technical Support Specialist
Location: Newark on Trent (Hybrid / Remote)
Salary: £27,200per year
Job Type: Full-time, permanent (including weekend shifts)

Hours: Full-time 40 hours per week- rotational shifts between 6:00am-22:00pm Monday - Sunday

Are you fluent in French and looking for a full-time opportunity in a dynamic and supportive environment?
Join our client's friendly team as a French-Speaking Technical Support Specialist, where you'll provide outstanding 1st line technical support to clients in both French and English. This full-time role offers structured training, growth opportunities, and the flexibility of hybrid or remote working.

Key Responsibilities:

• Provide 1st line technical support to key clients in both French and English
• Log and manage incidents using CRM and ticketing systems
• Diagnose and troubleshoot technical issues, offering solutions over the phone or via email
• Escalate more complex issues to 2nd line support when needed
• Deliver exceptional customer service, meeting SLAs for resolution and response times
• Monitor shared mailboxes to ensure all customer queries are addressed
• Conduct outbound calls to gather feedback and ensure customer satisfaction

Required Skills & Experience:

• Fluency in both French and English (written and spoken)
• Strong problem-solving skills and attention to detail
• A passion for delivering excellent customer service
• Flexibility to work shifts across weekdays and weekends as part of a rota
• Clear, professional telephone manner and strong communication skills
• Experience in a Technical Help Desk / Service Desk role is advantageous but not essential - full training is provided

Employee Benefits:

• 28 days holiday, increasing by 5 days with each year of service pro rata
• An additional paid day off on your birthday
• Holiday buy/sell scheme (up to 3 days)
• Sick pay increasing with service length
• Paid volunteer day
• Employee Assistance Programme
• Hybrid and remote working options available
• Hybrid working/remote working may be available
• £1,000/ pro rata salary Increase when passed 6 month probation

Shift Infomation:

• Full-time position: 40 hours per week.
• The service operates Monday to Sunday, between 06:00 and 22:00, and all team members will work a rotating shift pattern scheduled within these operating hours.
• Shifts will be planned and communicated in advance through a scheduled rota, which may include early, late and weekend shifts.
• Candidates must be flexible and available to work across the full operating hours and days of service, including 2 weekends in a month as part of a fair rotation.

How to Apply:

If you're looking to grow in a supportive full-time role while using your French language skills, apply today!

Please apply to TurnerFox on (phone number removed) for more information or email your CV.

Unfortunately, due to the volume of applications received, we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume your application has been unsuccessful.

Thank you for applying with us.
TurnerFox Recruitment Team