Front Desk Receptionist at Western Trading Group, Birmingham

Location: Birmingham, B2

Shift hours: Monday to Friday 08:00 - 16:30

We are looking for an enthusiastic, professional and well-organised Front Desk Receptionist to join our team at our premium commercial office building in Birmingham.

As the first point of contact for tenants, visitors, contractors and business guests, you will play a key role in creating a welcoming, professional and positive first impression. The ideal candidate will have excellent communication and active listening skills, a friendly and courteous manner, and the ability to handle enquiries confidently and professionally, both face-to-face and over the telephone. You will also be comfortable managing a busy reception area, responding to requests efficiently and maintaining consistently high standards of customer service.

• Front-of-House Reception: Welcome tenants, visitors and guests, providing a friendly, professional and efficient reception service.
• Visitor & Access Management: Register visitors, manage access procedures and liaise with tenants and contractors.
• Telephone & Email Enquiries: Handle incoming calls, respond to enquiries and direct communications appropriately.
• Tenant Relations: Build positive relationships with tenants and assist with general building-related enquiries.
• Building Operations: Support the day-to-day running of the building, reporting maintenance issues and liaising with the Property Management Team.
• Hands-On Duties: Carry out practical tasks, including checking communal areas, assisting with deliveries, putting up notices, moving light items and maintaining the presentation of shared spaces.
• Events & Tenant Engagement: Assist with organising and hosting tenant events, networking opportunities and seasonal activities to encourage engagement and build a positive community within the building.
• Social Media & Marketing: Support social media activity, create engaging content, promote building events and help showcase the building and its facilities.
• Health & Safety: Report hazards, security concerns and maintenance issues promptly, following building procedures and emergency protocols.
• Administrative Support: Maintain accurate records, assist with general administration and use Microsoft Office and other relevant systems.
• Reception Standards: Maintain a clean, tidy and welcoming reception area, ensuring a consistently high standard of presentation.

About Us:

We are a Midlands-based, privately owned investment and development company managing over 6 million sq. ft of industrial, retail and office property. We specialise in transforming underperforming assets into high-quality, income-generating properties through strategic redevelopment and hands-on management. 

We are seeking a proactive, highly organised and hands-on Assistant Property Manager to keep our commercial properties running smoothly! You'll handle day-to-day operations, maintenance and compliance, while driving occupancy and rental income. 

Benefits:

- Gym membership

- Company events

- Company pension