Front of House Manager - Private club - £30-35K PA

Front of House Manager - Private club

Location: Front of House Clubhouse Manager- Cardiff - £30-25K salary

Salary: £30 - 35K (dependent on experience)

Hours: 40 hours per week, Wednesday to Sunday

Reports to: General Manager

Join Our Team

We are seeking an experienced and passionate Front of House Manager to lead the day-to-day operation of our clubhouse hospitality services. This is an exciting opportunity for a hands-on hospitality professional to manage our bar and restaurant facilities, deliver exceptional member experiences, and play a key role in the continued success of their members club.

As Front of House Manager, you will be responsible for overseeing all clubhouse food and beverage operations, leading and developing the team, managing financial performance, coordinating events, and ensuring the highest standards of customer service, compliance, and operational excellence.

Key Responsibilities

Operations

• Lead the daily operation of the clubhouse bar and restaurant facilities.
• Develop and implement standard operating procedures to ensure consistency and efficiency.
• Maintain exceptional customer service standards at all times.
• Work closely with the Head Chef to develop seasonal menus, event offerings, and promotions.
• Manage bar stock levels, ordering and inventory control.
• Ensure all facilities, equipment, and service areas are clean, safe, and well maintained.
• Monitor compliance with health, safety, food hygiene, and licensing regulations.
• Liaise with the Operations Manager regarding cleaning and maintenance requirements.

Team Leadership

• Recruit, train, develop, and supervise front-of-house staff.
• Create effective staff rotas and manage team performance.
• Foster a positive, motivated, customer-focused culture.
• Support and coach team members to achieve high levels of service excellence.

Customer Experience

• Act as a primary point of contact for members and visitors.
• Respond professionally to enquiries, feedback, and complaints.
• Promote the club's facilities, events, and hospitality services.
• Create a welcoming and inclusive environment that reflects the club's values.

Financial Management

• Manage cash handling, floats, and daily takings.
• Control stock levels and minimise wastage.
• Conduct monthly stocktakes and implement actions to address discrepancies.
• Support financial performance through effective cost control and revenue generation.

Health & Safety

• Complete all operational checks in line with club policies.
• Conduct regular inspections and risk assessments.
• Ensure compliance with all relevant hospitality legislation and best practice.

Events & Hospitality

• Coordinate and oversee private functions, social events, and catering activities.
• Work with the chef team to develop attractive food and beverage offers.
• Support the delivery of memorable events that enhance member engagement and satisfaction.

Additional Responsibilities

• Act as Duty Manager when required.
• Participate in ongoing professional development.
• Undertake any additional duties as requested by the General Manager.

About You

We are looking for an energetic and organised hospitality professional with strong leadership skills and a genuine passion for customer service.

Essential Qualifications

• GCSE English and Maths (or equivalent).
• IOSH Managing Safely or equivalent Health & Safety qualification.
• First Aid qualification (or willingness to obtain).
• Level 3 Food Safety qualification.

Essential Experience

• Proven experience in a management role within hospitality, ideally in a private members' club, yacht club, hotel, golf club, or similar environment.
• Strong background in bar and restaurant operations.
• Experience leading, motivating, and developing teams.
• Financial management experience, including stock control, budgeting, and cash handling.
• Sound understanding of health and safety, food safety, and licensing regulations.
• Experience engaging with a range of stakeholders and customers.
• Flexible approach to working hours, including evenings and weekends.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Confident IT user, including POS systems and hospitality software.
• Ability to manage multiple priorities and work to deadlines.
• Customer-focused with excellent problem-solving skills.
• Proactive, hands-on, and able to work effectively using your own initiative.

What We Offer

• Competitive salary.
• Supportive and collaborative team culture.
• Training and development opportunities.
• The chance to play a key role in delivering exceptional experiences for members and visitors.

If you are a motivated hospitality professional with a passion for leadership and service excellence, we would love to hear from you. Apply today and help shape the future of our clubhouse hospitality experience.

In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.