Front Office Manager in Galway

3D Personnel is recruiting an experienced Front Office Manager for a well-established and highly regarded hotel in Galway.
This is an excellent opportunity for a hospitality professional with strong leadership skills and a passion for guest service to take ownership of a busy Front Office operation. The successful candidate will lead by example, manage and develop a dedicated team, and ensure every guest enjoys a seamless and memorable experience.
The Role
As Front Office Manager, you will oversee the day-to-day running of the Front Office department while maintaining the highest standards of customer service, team performance, and operational efficiency. This is a hands-on management role where you will work closely with senior management and other hotel departments to drive guest satisfaction and commercial success.
Key Responsibilities
* Lead and manage the Front Office team on a daily basis.
* Ensure exceptional guest service standards are maintained at all times.
* Oversee smooth and efficient check-in and check-out procedures.
* Build a customer-focused culture and lead by example.
* Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.
* Monitor and maintain the accuracy of guest and booking information within hotel systems.
* Respond to guest feedback and implement improvements where required.
* Maximise room revenue through effective yield management and occupancy strategies.
* Support sales initiatives, group bookings, and promotional activities.
* Prepare departmental reports and monitor performance metrics.
* Recruit, train, mentor, and develop Front Office team members.
* Manage staff rotas in line with business requirements.
* Conduct performance reviews and support ongoing staff development.
* Attend management meetings and contribute to operational projects.
* Provide Duty Manager cover when required.
* Ensure full compliance with Health & Safety, Security, and Company policies.
About You
You will be an experienced hospitality professional with a proven ability to lead teams and deliver outstanding guest experiences.
Requirements
* Previous experience in a Front Office Manager, Assistant Front Office Manager, or similar hotel management role.
* Strong leadership and people management experience.
* Excellent customer service and guest relations skills.
* Strong organisational and time management abilities.
* Commercial awareness with an understanding of hotel revenue and budgeting.
* Experience using hotel property management systems such as Opera essential
* Strong IT skills, including Microsoft Office.
* Excellent communication and interpersonal skills.
* Fluent written and spoken English.
* Ability to work in a fast-paced hospitality environment.
What's on Offer?
* Permanent full-time position
* Competitive salary package
* Food allowance
* Company events
* Ongoing training and development opportunities
* Opportunity to join a successful and supportive hotel management team
* Career progression within a growing hospitality business

Apply Today
Submit your up-to-date CV for immediate and confidential consideration.
Please note: Applicants must have the legal right to work in Ireland.
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