General Manager

General Manager, Flexible Workspace, Central London
Salary: £50,000 + commission and equity
Hours: Full-time, onsite

We are recruiting an experienced Centre/General Manager to take full ownership of a prominent flexible workspace building.

This is a high-impact leadership opportunity for an established workspace professional who combines strong commercial judgement with operational discipline and an exceptional approach to member experience. You will inherit a complex, fast-paced environment where confident leadership, clear accountability and the ability to drive meaningful improvements will be essential.

You will be fully accountable for the financial, operational and experiential performance of the building, leading the onsite team while working closely with Sales, Finance, Real Estate and central support functions.

This role would suit a commercially minded Community Manager, Centre Manager or General Manager who is comfortable taking ownership, making decisions and bringing structure, energy and direction to a building.

The role

You will:

• Lead, develop and motivate the onsite community team, establishing clear expectations and a high-performance culture

• Take full ownership of the building’s day-to-day operations and overall performance

• Manage the building-level P&L, operating expenditure and financial performance

• Work closely with the sales team to achieve monthly revenue and occupancy targets

• Manage the building-level sales cycle, including tours, proposals, onboarding, renewals, pricing discussions and expansion opportunities

• Maintain an accurate sales pipeline and provide reliable commercial forecasts

• Build strong relationships with members, particularly key and strategic accounts

• Proactively manage retention, renewals and potential churn

• Identify and implement commercial initiatives that generate revenue and support future growth

• Take ownership of the overall member experience and act as the senior escalation point for complex issues

• Monitor member satisfaction and NPS, creating clear action plans to improve performance

• Manage external suppliers and ensure agreed service levels and operational standards are maintained

• Work with landlords, asset managers and property teams to resolve building-related matters

• Support budgeting and identify opportunities to improve financial and operational efficiency

• Oversee membership fee collection, late payments and pricing increases

About you

We are looking for an experienced and resilient leader who can quickly understand a building, identify what needs to change and take responsibility for delivering results.

You will ideally have:

• Significant experience within flexible workspace, coworking, serviced offices or a closely related hospitality or property environment

• Previous responsibility for the commercial and operational performance of a building or business unit

• Strong knowledge of P&L management, budgets, revenue and operating expenditure

• A proven track record of improving sales, occupancy, retention or customer satisfaction

• Experience managing and developing a team for at least two years

• The confidence to handle complex member issues and make sound commercial decisions

• Strong sales and relationship-management skills

• Experience managing suppliers, landlords or other external stakeholders

• Excellent communication, organisation and project-management skills

• A hands-on leadership style and the ability to remain composed in a demanding environment

• Experience using HubSpot or another CRM platform would be advantageous

This role offers the opportunity to make a visible impact, shape the performance of an important building and establish a strong, engaged and commercially successful community.

What’s on offer

• 25 days’ annual leave plus your birthday off

• Commission structure

• Company equity package

• Company pension scheme

• Enhanced maternity leave

• Employee rewards and wellbeing platform

• Employee Assistance Programme

• Phone allowance

• Regular team and community events

• Genuine opportunities for progression within a growing workspace business

If you are an experienced workspace leader who enjoys taking ownership, developing teams and improving commercial and operational performance, we would love to hear from you.