Graduate IT Support Technician

Location: Hertford, SG14             

Salary: £25,000-£27,000

Working Hours: Monday – Friday (9:00am – 5:30pm)

Job Code: HA1059

Graduate IT Support Technician Our client is an innovative software company providing solutions to the education sector, supporting universities and education providers with technology that improves the way students and staff access essential services. With a close-knit team of around 20 people, they offer a collaborative and supportive environment where every team member has the opportunity to make a real impact.

They are looking for an enthusiastic Graduate IT Support Technician to join their growing team. This is an excellent opportunity for a recent IT graduate or someone at the beginning of their technology career who wants to gain hands-on commercial experience, develop their technical skills, and grow within a successful software business.

Working alongside an experienced team, you will provide technical support to customers, troubleshoot software and system issues, and gain exposure to a wide range of technologies. You will have the opportunity to apply the knowledge gained through your studies while learning from experienced professionals and developing valuable skills for your future career in IT.

This role would suit someone who is curious, enjoys solving problems, and is keen to understand how technology can be used to support customers and improve business processes. The ideal candidate will be proactive, organised, and excited by the opportunity to become a valued member of a small, friendly team.

Key Responsibilities:

• Working alongside an experienced team, you'll provide technical support to customers and internal users, assist with troubleshooting issues, and gain exposure to a wide range of systems and software.

• Assist with the installation and configuration of the software.

• Log and manage support tickets, ensuring timely resolution.

• Escalate complex technical issues to senior team members when required.

• Support software updates, testing and system maintenance.

• Build strong relationships by delivering excellent customer support.

• Learn and develop technical skills through hands-on training and mentoring.

The successful candidate will have:

• Degree in Information Technology, Computer Science or a related subject.

• Strong interest in IT with a willingness to learn and develop new technical skills.

• Excellent communication skills with a friendly and professional approach.

• Good problem-solving skills and a logical approach to troubleshooting.

• Strong organisational skills with excellent attention to detail.

• Ability to work independently and as part of a small, supportive team.

Benefits:

• 25 days holiday plus bank holidays

• Monday–Friday working hours with no weekends

• Free onsite parking

• Company pension scheme

• Life insurance

• Excellent opportunity for career development and progression

**Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience.**