Guest Relations Manager at Holiday Inn, West Central London

Role: Guest Relations Manager

Hours: 40 hours per week

At Holiday Inn London Bloomsbury, we're passionate about creating memorable guest experiences. We're looking for a personable and proactive Guest Relations Manager to be the face of our hotel, ensuring every guest receives outstanding service from arrival through to departure.

Nestled within Russell Square Gardens in the heart of Bloomsbury, Holiday Inn is a vibrant 317-bedroom hotel operating under the globally recognised IHG brand. Following a recent refurbishment, the hotel offers a Starbucks coffee bar, the Media Lounge, the stylish Artful Critic Bar, 13 versatile meeting rooms and a spacious ballroom, making it a dynamic destination for both business and leisure guests.

What You'll Do:

• Deliver exceptional guest experiences and act as a visible presence throughout the hotel.
• Welcome VIPs, loyalty members, corporate clients and group arrivals.
• Manage guest feedback, complaints and service recovery effectively.
• Monitor guest satisfaction and online reviews, helping drive continuous improvement.
• Work closely with operational teams to ensure seamless service delivery.
• Support hotel-wide service excellence initiatives and brand standards.

What We're Looking For:

• Experience in Guest Relations or Front Office in a Hotel leadership role.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and experience resolving guest concerns.
• A genuine passion for hospitality and delivering exceptional service.
• Organised, proactive and able to thrive in a fast-paced environment.

What’s In It For You:

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

Join Our Team

If you're passionate about creating exceptional guest experiences and want to be part of one of London's leading hotels, we'd love to hear from you!

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