Hard FM Service Manager

We are currently seeking a Hard Facilities Manager (Service Manager) to join our our Essex based NHS repairs and maintenance team. This role is responsible for managing a team of directly employed skilled trade operatives across planned, preventative and responsive maintenance.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned, responsive repairs and small works projects basis. We provide maintenance services to hospitals, ambulance trusts, primary care trusts as well as mental health trus

Job Purpose

Working to a contract manager and alongside a supervisor, you will manage a small team of maintenance engineers to ensure that the Rydon maintenance service is delivered to the highest standards. Our engineers cover 5 buildings across Essex. As such, some travel may be required to visit these sites as necessary. 

As part of the role you will be responsible for ensuring that engineers are suitably scheduled (via our scheduling team) to undertake repairs in the correct priority order and to ensure the safety of our clients and services users in these busy NHS buildings across Essex. Our primary goal is to ensure that repairs (whether planned or reactive) are undertaken in line with the strict KPIs set within our contract, as well as to the desired quality standards. You will take responsibility for ensuring that all necessary reporting (including internal, statutory and client) is up to date and accurate, and that client communication is maintained to an excellent standard. Overall, you will ensure the effective running of the responsive, planned and lifecycle maintenance programmes to ensure a safe and comfortable environment for service users in live hospital and healthcare environments.

Where in house service delivery is not possible, you will be responsible for ensuring best value is delivered by instructing nominated sub-contractors to undertake the work. You will ensure that our operational performance is met in line with contractual SLAs and KPIs.

You will work with the Contract Manager to deliver ongoing improvements and recommendations to the long term contract strategy to maximise productivity and quality whilst ensuring cost efficiencies are achieved. As part of this continuous improvement initiative, you will conduct regular audits and make recommendations and ensure that all aspects of HSQ&E and Compliance are managed effectively. Utilising and investigating our CAFM system you will help to drive service delivery and performance across the site.

This is an exciting opportunity for an experienced Supervisor or Facilities Manager to make a real difference - the role also offers excellent opportunity for personal growth.

What we can offer you;

• A competitive starting salary
• A car allowance of £4,872 per annum.
• 25 days holiday with the ability to increase up to 30 days.
• Pension Scheme: 4.5% contributory.
• Health Cash Plan: helping you spread the cost of essential healthcare
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Wellbeing and mental health champions readily available at work.
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Eyecare vouchers and free flu Vaccinations
• Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
• Opportunities for you to progress your career across the business.

Experience Required

The preferred candidate will have previous experience as a Facilities Manager, Supervisor or Account Manager with a maintenance contractor. This experience will ideally have been gained supporting NHS clients however, candidates with good commercial experience that can be translated to the NHS will also be considered (for example, you may have managed shopping centres, offices, retail establishments etc).

The successful candidate will have strong influencing, communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have a knowledge and experience of building services maintenance and Health & Safety procedures in daily site operation.

Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). If you have this experience, we'd strongly encourage you to apply. 

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.