Head of Enforcement

Location: Croydon, UK (Hybrid/Flexible Remote Working)

We are looking for an experienced and commercially minded Head of Enforcement to lead and develop our enforcement function within a growing, technology-driven parking and mobility organisation.

This is a senior operational leadership role responsible for overseeing enforcement performance, appeals, compliance, debt recovery and legal escalation activities. You'll play a key part in ensuring that enforcement processes are fair, efficient, compliant and commercially effective, while driving continuous improvement across the function.

Working closely with senior leadership and cross-functional teams, you'll use data and operational insight to enhance performance, strengthen compliance and deliver excellent outcomes for clients and customers alike.

• Lead, coach and develop the Appeals and Compliance team, providing clear direction, support and ongoing development.

• Monitor workloads, team capacity and resource requirements, making recommendations to ensure operational efficiency.

• Audit team performance against internal standards, quality measures and compliance requirements.

• Ensure enforcement processes remain compliant with current legislation, industry regulations and accredited body standards, implementing updates where required.

• Monitor the performance of Parking Charge Notices (PCNs), analysing trends and identifying opportunities to improve operational performance.

• Identify site-specific or process-related issues that could impact compliance, customer experience or commercial performance.

• Manage relationships with external debt recovery and legal partners, ensuring service levels and performance expectations are achieved.

• Produce regular management reports on enforcement performance, appeals, compliance activity, debt recovery outcomes and legal escalations.

• Collaborate with internal departments