Quality Manager

Quality Manager

The Role:

The Quality Manager is responsible for quality assurance, quality control, compliance, and continuous improvement. The role ensures all products, services, and processes meet statutory, client, and company requirements. This position holds technical authority on quality matters, including the right to stop works, reject products, and escalate risks.

Key Responsibilities:

Quality Monitoring

• Manage IMS: Maintain and develop the integrated management system in line with ISO 9001, ISO 14001, and ISO 45001.
• Ensure Compliance: Meet legal and industry standards including BS EN 1090, ISO 3834, LOLER, and PUWER.
• Support Accreditations: Develop and implement BCS quality processes, standards, and certifications.
• Conduct Inspections: Perform frequent internal quality checks and inspections on manufactured products.
• Audit Supply Chain: Conduct supplier audits to ensure incoming products adhere to quality standards.
• Oversee Calibration: Manage the calibration standards and systems across the business.
• Troubleshoot Issues: Investigate, troubleshoot, and resolve product and production defects.

Business Improvements

• Drive Efficiency: Examine ways to improve production, streamline operations, and boost efficiency.
• Support Projects: Partner with the Project Manager to implement business-wide improvements.
• Introduce Innovation: Bring new quality practices and innovations into the business.

Complaints & SLAs

• Manage Complaints: Ensure all complaints are investigated and closed out within the 5-day SLA.
• Lead investigations for quality incidents and non-conformances (NCP)
• Apply CAPA: Put strict corrective and preventative measures in place to prevent repeat defects.

Fabrications

• Maintain Standards: Assist the team with obtaining and maintaining divisional accreditations.
• Audit Pre-Delivery: Verify welding procedures (WPS/WPQR), welder qualifications, material traceability, and coatings.
• Develop ITPs: Create contract-specific Inspection & Test Plans to meet customer needs.
• Compile Handovers: Ensure the accurate compilation of quality documentation and Manufacturer's Data Records (MDRs).
• Escalate Risks: Support the Head of Fabrications by flagging concerns and agreeing on remedial actions.

Plant Hire & Equipment Compliance

• Enforce Regulations: Ensure all plant, lifting equipment, and safety assets comply with LOLER and PUWER.
• Manage Test Regimes: Oversee inspection and certification schedules for gas detection and site safety gear.
• Control Traceability: Maintain flawless asset traceability and certification records.

Leadership & Management

• Conduct 1-to-1s: Hold regular catchups and annual PDRs with direct reports to track performance.
• Develop Talent: Manage quality personnel, set clear objectives, and support professional growth.
• Foster Culture: Promote a "right-first time" culture of quality and compliance across all teams.

Quality

• Ensure works are carried out in accordance with processes.
• Contribute to continuous improvement by providing suggestions and feedback to Team Leaders and Management.
• Work to agreed timescales updating the Team Leader on progress. Maintain good communication with Team Leaders and Management at all times.

HSEQ

• Complete tasks in accordance with risk assessments,
• Report accidents and Positive Interventions using the correct methods.
• Identify/Submit positive interventions where needed.
• Work in conjunction with HSEQ policies and procedures.

Key measures & targets:

• Process Reviews: Regular evaluations of business-wide processes.
• SLA Closure: NCPs and complaints closed within 5 working days.
• Defect Reduction: Measurable decrease in repeat defects and rework.
• Audit Performance: High compliance scores and successful external certification audits.
• Right-First-Time: Continuous improvement in first-pass quality metrics.
• Supplier Quality: High performance scores from supply chain vendors.

Key relationships:

• BCS & Barhale Quality teams
• Plant & Hire service teams
• Fabrications & Operations teams
• BCS Senior Management Team
• Head of Quality

Person Specification:

The successful candidate is likely to meet all of the following criteria:

Essential

• System Knowledge: Strong working knowledge of ISO 9001, ISO 14001, and ISO 45001.
• Leadership Experience: Proven track record in a quality leadership role within fabrication, manufacturing, or engineering.
• Technical Standards: Deep understanding of EN 1090, ISO 3834, LOLER, and PUWER.
• Audit Management: Strong experience managing audits, NCP and CAPA processes.
• Soft Skills: Excellent communication, influencing, problem-solving, and attention to detail.
• IT Literacy: High level of proficiency in standard IT tools and systems.
• Adaptability: Flexibility and willingness to adapt to different tasks and projects

Desirable

• Specialist Systems: Knowledge of ISO 50001 energy management systems.
• Qualifications: Educated to degree level with an Internal Auditor qualification.
• Professional Membership: Membership of the Chartered Quality Institute (CQI) or similar body.
• Industry Background: Prior experience working within a manufacturing environment.

About BCS Group:

BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.

Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.

Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.

Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment.

Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management.

Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner.

Caring and investing in you

As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.

From the moment you join us, your well-being and career aspirations will be supported by.

• Competitive salary
• Company Pension
• Life Assurance
• Private Medical
• 25 days annual leave in addition to 8 public bank holidays and loyalty days
• 8 hours volunteering
• Employee Assistance Programme to support your mental, physiological, and financial well-being.
• Flexible benefits via salary sacrifice
• Company car/green car scheme/car allowance/Van (dependent on position)
• Leadership & management training and coaching
• Regular line management engagement and appraisal to support your career progression.
• Development supported by internal and externally delivered training.
• Continuous service awards