Head of Property Management at Western Trading Group, Birmingham

We are seeking an experienced, organised and commercially minded Head of Property to lead the management of our varied commercial and residential property portfolio, taking overall responsibility for the property management function and its operational and financial performance.

The successful candidate will take ownership of all aspects of property management, including team oversight, tenant relationships, maintenance, compliance, service charge management, financial control and the ongoing improvement of our assets.

Key Responsibilities

[Property Management & Operations]

• Take overall responsibility for the day-to-day management and operation of our commercial portfolio, including retail, industrial and office properties.

• Oversee the property management team, ensuring workloads, responsibilities and priorities are effectively managed.

• Take ownership of complex tenant complaints, escalated matters and property-related disputes.

• Identify opportunities to improve property performance, operational standards and tenant satisfaction.

[Leadership & Strategic Management]

• Provide direction and support to the property management team, ensuring clear accountability and consistent working practices.

• Work closely with Directors and Asset Managers to support the wider investment and asset management strategy.

• Take a proactive approach to identifying issues, resolving problems and implementing improvements across the portfolio.

• Develop and improve property management processes, systems and procedures to support the continued growth of the business.

[Service Charge & Financial Management]

• Take overall responsibility for the management and administration of all service charge accounts across the portfolio.

• Prepare, maintain and oversee estate service charge schedules, annual budgets and tenant statements.

• Implement annual service charge reviews and increases. 

• Oversee property income and expenditure, identifying opportunities to control costs and improve financial performance.

[Maintenance, Contractors & Compliance]

• Oversee planned preventative maintenance programmes and ensure all is monitored, up to date and compliant. 

• Take overall responsibility for managing and overseeing Health & Safety actions across the portfolio, ensuring risks identified through risk assessments, inspections and compliance audits are appropriately addressed, actioned and monitored through to completion.

• Obtain and review competitive contractor quotations, ensuring value for money and appropriate standards of work.

[Residential Property Management]

• Oversee the management and compliance of the residential portfolio.

• Manage residential rent reviews, lettings and relationships with letting agents.