Head of Residential Property Management

Our client looks after homes people actually live in across the South. This role exists to turn a residential portfolio into a well-run, high-performing operation where occupancy, cash flow and tenant experience all move in the right direction. You will own the results, not just the process.

• Lift occupancy to 96%+ and tenant retention to 88%+ within 12 months through proactive lettings, maintenance and communication.
• Cut arrears by 25% in the first year by tightening collections, early intervention and clear payment pathways.
• Deliver 12–15% reduction in reactive maintenance spend by building a planned-preventative programme and a tighter contractor panel.
• Achieve 100% statutory compliance (gas, electrical, fire, licensing) with zero regulatory breaches.
• Build and lead a high-performing team of property managers, hitting individual KPIs and reducing staff turnover below 15%.
• Raise tenant satisfaction (measured by NPS or equivalent) to 4.4/5 by introducing a simple digital portal and faster response SLAs.

You report to the Managing Director and sit in Southampton. You will have a dedicated residential team, an operations budget, access to industry-standard property software, and authority to select and manage contractors. Legal, finance and lettings support sit alongside you.

• Proven track record running a residential portfolio of similar scale, with measurable improvements in occupancy, arrears and compliance.
• Hands-on leadership of property managers, including hiring, coaching and holding people to outcome-based targets.
• Deep working knowledge of UK residential legislation, HMO licensing and health & safety obligations.
• Comfortable owning P&L lines for operations and maintenance, not just reporting them.
• ARMA, IRPM or equivalent professional standing, plus evidence of using data and systems to drive decisions.

• Direct influence on how hundreds of homes are managed, with visible impact on residents and owners.
• Autonomy to redesign processes rather than inherit a rigid corporate playbook.
• Southampton base with a growing regional portfolio and genuine growth runway.
• A leadership team that measures success by results, not hours in the office.

If you want to run residential property management as a performance business rather than a reactive service, apply now.