Head of Warehouse Operations

Head of Warehouse Operations | Gtr. Manchester | Retail | c.£80k

Location: Greater Manchester
Type: Full-time, On-site

I'm currently partnering with a scale up retail and distribution business who are looking for a Head of Warehouse Operations to oversee day-to-day operations.

This is a hands-on leadership role for someone who thrives in a high-performance environment, enjoys building strong teams and takes pride in delivering operational excellence. You'll lead from the front, drive accountability, and ensure the site consistently performs at a high standard managing a team of Front Line Managers.

Key Responsibilities

• Lead and develop site teams and frontline leaders

• Take ownership of daily operational performance

• Drive productivity, quality, and service levels

• Support workforce planning and resource forecasting

• Implement and improve operational processes and systems

• Maintain a culture of accountability, ownership, and continuous improvement

• Partner with senior stakeholders to deliver operational goals

• Support the rollout of new technology, automation and process improvements

About You

• Proven experience leading operations teams in a warehouse, fulfilment, distribution, or logistics environment

• Proven experience managing leaders and building high-performing teams

• Strong analytical and problem-solving skills with a data-driven approach

• Comfortable working in a fast-paced, metrics-driven environment

• Highly organised with excellent attention to detail

• Strong communication skills and confidence working with senior stakeholders

• Demonstrated ability to manage performance and drive operational improvements

Desirable Experience

• Experience in a high-growth or scale-up business

• Experience implementing process improvements or automation

• Familiarity with AI tools and technology-enabled ways of working

What We Offer

• Salary c. £80k

• Professional development support

• Health and wellbeing benefits

• Equipment provided as required

• Opportunity to make a significant impact within a growing organisation

We're looking for someone who combines high standards with strong people leadership and can help build an operation that scales successfully while maintaining an exceptional customer experience.

BH36536