Healthcare Assistant / Support Worker

Key Responsibilities

Provide high-quality, person-centred support to individuals with learning disabilities, autism, mental health conditions, physical disabilities, dementia, or other complex needs.

Assist service users with daily living activities, including personal care, dressing, bathing, grooming, toileting, and maintaining personal hygiene where required.

Support individuals to maintain their independence while respecting their dignity, privacy, choices, and individual preferences.

Encourage and promote independence by assisting service users in developing life skills and achieving personal goals.

Support with meal planning, food preparation, nutrition, hydration, and any dietary requirements.

Administer or assist with medication in accordance with company policies, training, and medication administration procedures.

Accompany service users to medical appointments, community activities, education, work placements, shopping, and social events.

Provide emotional support, companionship, and reassurance to promote positive mental health and overall wellbeing.

Maintain accurate, timely, and confidential records, including daily notes, care documentation, incident reports, and medication records.

Observe and report any changes in an individual's physical, emotional, or behavioural condition to the appropriate manager or healthcare professional.

Follow safeguarding procedures and report concerns relating to abuse, neglect, or welfare in accordance with organisational policies.

Work in compliance with the Health and Social Care Act, CQC regulations, safeguarding legislation, health and safety requirements, and company policies.

Promote equality, diversity, inclusion, dignity, and respect in all aspects of care and support.

Build positive relationships with service users, families, colleagues, and external healthcare professionals.

Support individuals with mobility, moving and handling, and the safe use of mobility equipment where required.

Participate in team meetings, supervision sessions, mandatory training, and continuous professional development activities.

Maintain a safe, clean, and comfortable living environment while following infection prevention and control procedures.

Respond calmly and professionally to emergencies, incidents, and challenging situations while following established procedures.

Work flexibly across various shifts, including days, nights, weekends, bank holidays, and sleep-in shifts where required.

Essential Requirements

• Right to work in the UK.

• Compassionate, caring, patient, and reliable approach to supporting vulnerable individuals.

• Good communication and interpersonal skills, both verbal and written.

• Ability to work independently as well as part of a multidisciplinary team.

• Good organisational skills and the ability to manage workload effectively.

• Willingness to undertake mandatory training and ongoing professional development.

• Enhanced DBS check (or willingness to obtain one).

• Flexible approach to working hours and shift patterns.

Desirable Qualifications & Experience

• Previous experience working as a Support Worker, Healthcare Assistant, Care Assistant, or in a similar health and social care role.

• NVQ/QCF Level 2 or Level 3 Diploma in Health and Social Care (or equivalent).

• Experience supporting individuals with learning disabilities, autism, mental health needs, dementia, or challenging behaviours.

• Knowledge of safeguarding, medication administration, infection control, moving and handling, and person-centred care.

• Full UK driving licence and access to a vehicle (where required).

Skills & Competencies

• Excellent communication and listening skills.

• Empathy, compassion, and a positive attitude.

• Ability to remain calm under pressure.

• Strong problem-solving and decision-making skills.

• Professionalism, honesty, and integrity.

• Ability to maintain confidentiality and accurate documentation.

• Commitment to delivering high-quality, person-centred care and support.