Helpdesk Administrator

Helpdesk Administrator

Location: Howden House, Sheffield City Centre
Hours: Monday to Friday, 08:00 to 17:00

Our client, a leading provider of integrated facilities management and infrastructure solutions is hiring for a Helpdesk Administrator to join their Facilities Management team at Howden House in the heart of Sheffield.

This is a varied and rewarding role where you will be at the centre of day-to-day facilities operations. You will manage helpdesk activities, coordinate work orders, support service delivery and provide excellent customer service to building users. Working closely with the Facilities Management team, you will play an important part in ensuring requests are handled efficiently and service standards are maintained.

Whether you already have experience in facilities administration or are looking to build your knowledge in this area, this role offers the opportunity to develop your skills in a supportive and collaborative environment.

Responsibilities

• Manage the helpdesk function and provide administrative support for facilities operations.
• Process and update work orders using the CAFM system.
• Assign and coordinate planned preventative maintenance activities.
• Monitor service level agreements and support compliance requirements.
• Manage the helpdesk inbox and respond to enquiries in a professional manner.
• Update labour records and maintain accurate system information.
• Close completed jobs and ensure records are fully updated.
• Issue temporary and permanent access passes for building users.
• Support facilities activities across the site and assist colleagues where required.
• Escalate complex issues to the Facilities Management team when appropriate.

Essential Qualifications and Skills

• Strong administrative and organisational skills.
• Confident IT and computer literacy skills.
• Ability to manage multiple tasks and prioritise effectively.
• Experience handling inboxes, requests or service enquiries.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Ability to maintain clear and accurate records.
• A proactive approach to problem solving and service delivery.
• Willingness to learn new systems and processes.
• Ability to work effectively as part of a wider team.