HGV Workshop Controller

HGV Workshop Controller – HGV Maintenance -West Drayton / Heathrow area

Salary: £45,000 – £50,000
Hours: Monday–Friday, 8:00am–6:00pm

We are currently supporting a state-of-the-art maintenance workshop in their search for an experienced and driven Workshop Controller to join their busy team.

This is an excellent opportunity for a dynamic, thick-skinned, and organised individual who thrives in a fast-paced environment, can work to strict deadlines, and has a strong understanding of HGV maintenance.

Reporting directly to the Workshop Manager, you will play a key role in supervising a team of 11–12 HGV Technicians and Apprentices, ensuring the workshop operates safely, efficiently and to consistently high standards.

HGV Workshop Controller The Role

As Workshop Controller, you will be responsible for the smooth and efficient running of the workshop on a day-to-day basis.

You will allocate work, manage technician workflow, monitor progress, and ensure servicing, repairs and maintenance are completed accurately and within agreed timescales.

You will act as the key link between the workshop team and management, providing technical guidance, supporting the team, and helping to drive productivity, efficiency, and continuous improvement.

This is primarily an office-based role, although you will also be expected to provide hands-on technical support within the workshop when required.

HGV Workshop Controller Key Responsibilities

Plan and manage the daily workload of Technicians and Apprentices to maximise workshop efficiency

Allocate jobs and monitor progress to ensure work is completed within agreed deadlines

Provide clear technical guidance and support to the workshop team

Supervise Technicians and Apprentices, promoting safe and professional working practices

Carry out hands-on technician duties, including servicing, repairs and general workshop support when required

Monitor workshop productivity, performance, and efficiency

Manage service sheet and job card sign-off

Monitor open defects and assist with VOR reporting

Maintain accurate records of Technician hours and workshop activity

Work closely with the Workshop Manager to ensure the accurate use of the CDK system

Support parts management, including ordering, stock control and maintaining accurate records

Liaise with depots and operations to coordinate maintenance and repairs

Produce technical reports and support repair recommendations

Assist with shift handovers and ensure clear communication across the workshop

Promote a strong culture of health & safety and compliance

Identify opportunities for continuous improvement across workshop processes

Ensure high standards of workmanship, efficiency and customer service are maintained

Workshop Controller The Package

• Salary: £45,000 – £50,000
• Monday–Friday, 8:00am–6:00pm
• State-of-the-art maintenance workshop
• Opportunity to work within an established and professional HGV maintenance operation
• Ongoing opportunities for development and progression
• Overtime opportunities available

The Ideal Candidate

We are looking for an experienced Workshop Controller, Workshop Supervisor,  who is confident managing people, workload, and deadlines within a busy maintenance environment.

You will ideally have:

Previous experience as a Workshop Controller or Workshop Supervisor

Strong HGV maintenance and technical experience

City & Guilds HGV Parts 1–3, NVQ Level 3 or equivalent qualification

Experience supervising Technicians and Apprentices

A strong understanding of Health & Safety legislation and safe working practices

Experience diagnosing faults and delivering cost-effective, high-quality repairs

Good computer literacy, with experience using CDK  (Kerridge) and Google Workspace desirable

Strong leadership, organisation, and communication skills

The ability to remain calm and effective under pressure

A proactive and hands-on approach to problem solving

The confidence to manage a busy workshop and work to strict deadlines

A strong focus on efficiency, quality, safety, and continuous improvement

If you are an experienced HGV Workshop Controller professional looking to take the next step into a Workshop Controller position, this could be an excellent opportunity to join a modern, high-performing maintenance operation.