Hotel General Manager

Job: Hotel General Manager 

Salary: £60,000 - £65,000 

Location: Bournemouth 

Benefits:

• Pension Plan
• Life Assurance
• Employee Assistance Programme
• Discount on Hotel Stays
• Meals Provided During Shifts
• Parking Facilities
• Online Discount Portal 
• Home & Tech Scheme 
• Enhanced Family Leave
• Critical Illness Cover
• Long Service Recognition
• Birthday Celebrations
• Wage Streaming Options
• Health Cash Plaans
• Aviva Digi Care Services
• Discounted Gym Membership
• Cycle to Work Initiative

Real Recruitment Solutions are working exclusively to recruit a Hotel General Manager for a prestigious Hotel in Bournemouth.

Purpose of the Role of Hotel General Manager 

To oversee and be responsible for the operational, commercial, people and guest experience performance of multiple hotels within the region. This role ensures consistent standards, effective leadership and smooth coordination across all properties, while supporting future growth where additional hotels may be added to the regional portfolio.

Key Responsibilities
• Ensure exceptional service delivery across all departments, maintaining a welcoming, efficient, and guest-focused atmosphere.
• Oversee guest feedback, complaints, and compliments, ensuring a timely resolution.
• Maintain high standards of cleanliness, safety, functionality and presentation across all hotels in the region.
• Ensure staff follow SOPs, Health & Safety, COSHH, and hygiene protocols.
• Achieve and exceed regional sales, revenue, profit and operational performance targets.
• Prepare, review and monitor budgets, forecasts and financial reports for each hotel and the wider region.
• Maximise occupancy, revenue and profitability across the regional portfolio through effective yield management and commercial focus.
• Work closely with Sales & Marketing teams to shape regional strategy, campaigns and local property activity.
• Encourage all staff to act as brand ambassadors and drive upselling.
• Support the development and delivery of regional and hotel-specific Sales & Marketing Plans.
• Lead, motivate and develop General Managers, Heads of Department and hotel teams across the region to achieve high performance.
• Oversee recruitment, training, succession planning and development across regional management and property teams.
• Ensure that regular appraisals are conducted, performance objectives are set, and internal promotions are supported.
• Provide accurate regional reports, performance updates and recommendations to the Group Operations Manager and Board of Directors.
• Recommend operational improvements, revenue strategies, cost efficiencies and best-practice sharing across the region.
• Contribute to regional growth by aligning hotel objectives with company goals and supporting the onboarding of additional hotels into the area where required.
• Ensure high standards of presentation, cleanliness and professionalism are upheld consistently across all hotels.
• Attend regional meetings, training and conferences, and provide operational support to current or future properties within the area as required.

Are you an experienced Hotel General Manager with experience of running a large hotel with accountability for the P & L. If so please get in touch for a confidential chat. 

Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union.

From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy.

Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.