Housekeeping Supervisor in Birmingham, West Midlands

Job Description:

Housekeeping Supervisor

Job Title: Housekeeping Supervisor
Pay Rate: £13.50 per hour
Hours: 40 hours per week
Shift Pattern: Day shifts
Contract: Temporary to Permanent
Start Date: Immediate Start
Location: 3 High-End Residential Apartment Buildings

Job Overview

We are looking for an experienced and proactive Housekeeping Supervisor to oversee the housekeeping and cleaning operations across three high-end residential apartment buildings.

The successful candidate will be responsible for supervising a team of approximately 8–9 housekeeping and cleaning staff, ensuring consistently high standards of cleanliness, presentation and service across all three sites.

Makers Place will be the main site, where the supervisor will be expected to spend approximately three days per week, with the remaining time split between the other two sites as required.

This is a hands-on supervisory position, requiring someone who is organised, confident managing people and capable of overseeing the day-to-day running of a multi-site cleaning operation.

Key Responsibilities

• Supervise, manage and support a team of approximately 8–9 housekeeping and cleaning staff across three sites.
• Oversee the day-to-day housekeeping and cleaning operations, ensuring all areas are maintained to exceptional standards.
• Spend approximately three days per week based at Makers Place, overseeing the main site.
• Visit and oversee the remaining two sites to ensure consistent standards are maintained.
• Carry out regular site inspections and quality checks.
• Allocate daily duties, organise workloads and ensure all cleaning schedules are completed.
• Manage staff rotas, annual leave and holiday requests, ensuring appropriate staffing levels and cover are maintained.
• Monitor and manage staff attendance, working hours and timesheets.
• Check and maintain accurate records of hours worked.
• Deal with staffing issues, performance concerns and any operational challenges.
• Train, motivate and support housekeeping staff, encouraging a positive and professional working environment.
• Ensure all cleaning procedures and company standards are consistently followed.
• Monitor cleaning supplies, equipment and stock levels, arranging replenishment when required.
• Act as the main point of contact for housekeeping-related matters across all three buildings.
• Respond promptly to any cleaning or housekeeping issues and ensure these are resolved efficiently.
• Lead by example and maintain a hands-on approach when required.

Skills and Experience Required

• Previous experience in a housekeeping, cleaning or facilities supervisory role.
• Experience managing or supervising a team of staff.
• Strong organisational and time-management skills.
• Experience managing staff rotas, holidays, timesheets and attendance.
• Excellent attention to detail and a commitment to maintaining high standards.
• Confident communication and people-management skills.
• Ability to work independently and manage responsibilities across multiple sites.

Personal Attributes

The ideal candidate will be reliable, approachable and well organised, with the confidence to manage and motivate a team.

They should take pride in maintaining exceptional standards, have a strong eye for detail and be comfortable overseeing multiple locations. The ability to manage competing priorities, resolve issues and ensure the smooth running of daily housekeeping operations is essential.