Housing and Communities Director

Housing and Communities Director

Location: Remote (With occasional travel nationally)

Salary: £94,671.46 per annum

Vacancy Type: Permanent, Full Time (37.5 hours per week)

At Stonewater, our customers are at the heart of everything we do. We're looking for an exceptional Housing and Communities Director to join our Customer Experience Directorate and play a pivotal role in shaping the future of housing services for over 90,000 customers across 40,000 homes nationally.

This is a high-profile leadership opportunity for an experienced housing professional who is passionate about delivering outstanding customer experiences, building high-performing teams, and driving transformational change across a large and complex organisation.

The Role

Reporting to the Group Director of Homes and Communities, you will provide strategic leadership across housing operations, ensuring the delivery of customer-centric, tenure-blind housing management services. You will lead nationally dispersed operational teams and work collaboratively with fellow Customer Experience Directors to deliver Stonewater's strategic priorities.

You will be responsible for:

• Leading housing management, neighbourhood and community services, including tenancy management, anti-social behaviour and customer support services.
• Embedding a culture of customer excellence aligned to our Customer Promise.
• Driving service transformation, performance improvement and operational efficiency.
• Ensuring legal, regulatory and governance compliance while supporting our ambition to achieve and maintain the highest regulatory standards.
• Using customer insight and feedback to shape and improve services.
• Leading and developing high-performing teams that are empowered to deliver exceptional outcomes.
• Managing significant operational budgets and contributing to strategic business planning.
• Representing Stonewater with key stakeholders, partners, regulators and sector bodies.

About You

We're seeking a strategic and inspirational leader with significant senior-level experience within housing operations or neighbourhood services.

You will bring:

• Extensive leadership experience with a proven track record of developing and motivating high-performing teams.
• Deep expertise in housing management and neighbourhood services.
• Strong experience leading large-scale services within a customer-focused environment.
• A successful track record of business transformation and delivering measurable improvements in customer outcomes.
• Excellent knowledge of the social housing sector and regulatory landscape.
• Strong commercial, financial and risk management skills.
• Exceptional communication, influencing and stakeholder management capabilities.
• The ability to translate strategy into action and drive change across complex organisations.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.