Housing Finance Officer

Pur public sector client is currnelty lookign to recruit a Housing Fiannce Officer to join them, initially until December

Must be able to work out of both Kettering and Corby

You will be helping the team with surplus workload:

• Managing the Housing Finance Inbox
• Ensure a consistent, customer focused service is delivered to all the councils’ tenants and leaseholders by responding to contact requests and enquires with accurate advice, support, guidance and assistance in a timely manner to help them make informed choices about issues or concerns they raise.
• Logging information on the housing management system/ provide support to the tenancy team
• Taking payments/Telephone calls/emails
• Booking in post
• Assisting the team with other admin duties where necessary

Experience and Knowledge

* Experience of working with a local authority or registered provider or a similar role.  

* Experience of working in a finance/ income relate service    

* Knowledge of the housing legislation, regulation and  case law    

* Experience of managing and prioritising own workload often without regular supervision

* Customer focussed and solution driven    

* Effective team working skills to achieve positive outcomes for tenants and leaseholders.    

* Excellent interviewing and negotiation skills to achieve solution-focused outcomes

* Ability to explain complex matters clearly to customers  and colleagues    

* Able to produce clear, concise, and persuasive written letters