Housing Officer

Belmont Recruitment are currently recruiting for a Housing Officer to work with our client based in the Chester area. This is a temporary role working full-time hours, Monday to Friday.

Overview:

The role holder will be responsible for delivering a high-quality housing management service across a designated patch of over 55s properties. The successful candidate will provide effective tenancy management, build positive relationships with residents, and ensure customers receive an excellent housing service.

Main Duties:

• Managing a designated patch of over 55s properties, delivering an effective housing and tenancy management service
• Building and maintaining positive relationships with residents and delivering excellent customer service
• Carrying out tenancy management duties, including estate visits, inspections and resident engagement activities
• Investigating and resolving housing-related issues, complaints and tenancy matters in line with policies and procedures
• Ensuring properties and communal areas are maintained to a high standard, identifying and reporting any issues where required
• Maintaining accurate records and updating housing management systems in a timely manner
• Supporting service charge queries and scheme account processes where required

Essential Criteria:

• Previous experience working as a Housing Officer or within a housing or tenancy management role
• Strong knowledge of housing and tenancy management within a social housing environment
• Excellent communication, customer service and problem-solving skills
• Experience of managing a housing patch and building positive relationships with residents
• Ability to manage a varied workload and maintain accurate records
• Full UK driving licence and access to own vehicle

If your skills match the above criteria, please apply with your up-to-date CV.