Housing Officer

Job Title: Housing Officer
Location: Inverness
Salary: Equivalent to up o £50,000 per annum, depending on experience
Job Type: Temporary (Immediate start until end of November) | Full time

The Opportunity:

Our client, an established organisation within the housing sector, is seeking an experienced Housing Officer to join their team on a temporary basis until the end of November.

This is an excellent opportunity for a confident and capable housing professional who can manage their own patch, deliver a high quality tenancy management service and support tenants to sustain their homes and communities. You’ll be joining a fast paced and customer focused environment where no two days are the same.

Hybrid working is available following initial training, alongside a flexible working policy.

Key Responsibilities:

• Manage a designated tenancy patch, delivering a proactive and customer focused housing management service
• Carry out tenancy sign-ups, terminations, tenancy changes and estate inspections
• Conduct regular tenancy visits, property checks and sustainment support visits
• Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools
• Support allocations, viewings and void turnaround processes to minimise rent loss
• Work closely with internal teams and external partners including local authority services, health professionals and support agencies
• Support vulnerable tenants through safeguarding, tenancy sustainment and appropriate signposting
• Maintain accurate records and ensure compliance with relevant housing legislation and organisational procedures
   

Requirements:
Essential

• Previous experience working as a Housing Officer or in a similar housing management role
• Strong understanding of Scottish housing legislation and tenancy management processes
• Experience dealing with ASB, tenancy sustainment and estate management
• Excellent communication, negotiation and problem solving skills
• Ability to manage a varied caseload independently
• Experience working with vulnerable customers
• Strong IT skills including Microsoft 365 and housing management systems
• Full UK driving licence and access to a vehicle
• Enhanced Disclosure Scotland clearance (or willingness to obtain)
• CIH Level 4 (or working towards)

Desirable

• Experience within a Housing Association or local authority housing service
• Knowledge of trauma informed practice
• Experience attending multi agency meetings (e.g. MARAC / MAPPA)
• Supervisory or mentoring experience

What's on Offer:

• Equivalent salary of up to £50,000 per annum, depending on experience
• Temporary contract until end of November to finish a maternity cover
• Monday - Thursday: 9 am – 5 pm
• Friday 9 am – 4:30 pm
• 1 hour lunch break
• Hybrid working following training
• Flexi-time policy available after training
• Immediate start available

About You:

You are an experienced Housing Officer who enjoys autonomy, problem-solving and delivering a high-quality tenancy service. You are confident managing your own workload, engaging with tenants and partners, and handling complex housing issues in a calm and professional manner.

How to Apply:
For any questions ahead of applying, contact Lauren at Global Highland.