Resident Liaison Officer

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liason officer to assist on projects in the Shropshire & Bridgnorth area.

This is your opportunity to work as a Residence Liaison Officer for a company that has a focus on installing Kitchens, bathrooms and wetrooms.

Key Responsibilities of a Tenant Liaison Officer:

• Provide advice and support to residents prior to the installations process.
• Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place.
• Ensure all resident data is handled securely and in full compliance with company and client GDPR policies.
• Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes.
• Manage the resident journey in accordance with client and company engagement procedures.
• Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works.
• Conduct individual resident inductions, including an introduction to the process, scope of works, and photographic condition surveys of the property and personal belongings for reference.
• Complete resident profiling and work collaboratively with the site management team to implement effective practices, liaising with the client’s customer care team where appropriate.
• Arrange and confirm access with residents, scheduling appointments to facilitate the delivery of works.
• Ensure communication packs and associated materials are prepared and distributed for new contracts.
• Supporting Social Value initiatives.

Requirements of a Tenant Liaison Officer:

• Proven ability to manage and prioritise workload effectively
• Excellent customer service skills with a resident-focused approach
• Strong verbal and written communication skills
• Awareness of health and safety regulations and safe working practices on construction sites
• Basic knowledge of GDPR and data protection principles
• A basic understanding of retrofit.
• An effective approach to problem solving.
• Minimum 1 year in a customer facing role within the construction industry
• Full UK driving licence
• GCSE’s and above

Benefits of a Tenant Liaison Officer:

• 40 hours per week Monday – Friday
• Paid mileage
• A supportive team environment

How to Apply:

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.