Housing Officer

Niyaa People Ltd

We are currently recruiting for a Housing Officer to join a specialist housing provider on a temp-to-perm basis. This is an excellent opportunity for an experienced housing professional to manage a varied portfolio of properties across the West Midlands, including self-contained homes, bungalows, shared accommodation and larger housing schemes.
This is a predominantly housing management and tenancy-focused role, offering a high degree of autonomy and flexibility. You will be responsible for managing your own patch, ensuring properties are well maintained, tenancies are sustained and residents receive a high-quality service.

Key Responsibilities of a Housing Officer:
  • Managing a portfolio of properties across the West Midlands.
  • Conducting tenancy visits, scheme inspections and property checks.
  • Managing void properties and coordinating re-lets to minimise turnaround times.
  • Liaising with repairs and maintenance teams to ensure works are completed efficiently.
  • Handling tenancy, rent and housing benefit-related enquiries.
  • Working with local authorities, support providers and referral partners to maintain occupancy and support tenancy sustainment.
  • Managing relationships with landlords, investors and external stakeholders.
  • Identifying safeguarding concerns and maintaining accurate housing records.
About You:
  • Previous experience in a Housing Officer, Tenancy Officer or Neighbourhood Officer role.
  • Experience managing voids, lettings, tenancy management and housing-related casework.
  • Strong communication and stakeholder management skills.
  • Able to work independently, manage your own diary and prioritise workloads effectively.
  • A proactive and customer-focused approach to housing management.
What's on Offer:
  • Temp-to-perm opportunity.
  • Hybrid working with approximately three days per week on patch.
  • Mileage paid at 55p per mile.
  • No fixed office base.
  • A varied role with autonomy, flexibility and the opportunity to make a real impact within a growing housing organisation.
This opportunity would suit a housing professional who enjoys managing their own patch and delivering excellent tenancy and property management services within a supportive and flexible environment.
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