Leasehold Major Works Officer

Park Avenue Recruitment

Remote-friendly





Leasehold Officer (Major Works)

North London and Essex

An excellent opportunity has arisen to join a well-regarded Local Authority as a Major Works & Dispute Resolution Officer within their Home Ownership team.



This is a key role focused on delivering statutory consultations (Section 20), supporting major works cost recovery, and ensuring leaseholder disputes are resolved efficiently and fairly.

You'll act as the central point between residents, contractors, and internal teams - playing a vital role in delivering a transparent, compliant and customer-focused service.



Key Responsibilities

  • Lead on all statutory consultation processes (S20) for major works schemes
  • Prepare, issue and manage Notices of Intention, Estimates and Award
  • Provide clear guidance to leaseholders on works, costs, payment options and legal requirements
  • Work closely with contractors and internal teams to ensure accurate information and cost recovery
  • Attend consultation meetings and carry out site visits to verify works
  • Maintain accurate records of all consultation and recharge activity
  • Calculate and issue major works invoices, ensuring clear breakdowns for leaseholders
  • Manage and resolve complex disputes and complaints, aiming for early resolution
  • Prepare cases for County Court / First Tier Tribunal and attend hearings where required
  • Contribute to performance targets and maintain high standards across customer service, H&S and compliance


What we're looking for

  • Strong experience delivering major works / S20 consultation processes
  • Good understanding of leasehold legislation (incl. Landlord & Tenant Act 1985 & Commonhold & Leasehold Reform Act 2002)
  • Experience handling leaseholder disputes, complaints or legal cases
  • Ability to interpret leases and apply them in practice
  • Confident engaging with residents, contractors and stakeholders
  • Highly organised with strong attention to detail


Why apply?

  • Opportunity to work on high-value, complex major works schemes
  • Mix of technical, customer-facing and dispute resolution work
  • Join a collaborative Home Ownership / Leasehold team
  • Competitive daily rate / salary
  • Hybrid working (typically 2-3 days on site/office)

If this sounds like something you'd be keen to explore, please apply with an updated CV or get in touch for more information.


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