Housing Officer
Niyaa People Ltd
This is a hybrid working role, managing a housing patch across Telford. You'll be responsible for delivering a full range of tenancy management services, supporting residents, maintaining sustainable tenancies, and ensuring excellent customer service across your patch.
The area benefits from very low levels of anti-social behaviour (ASB), allowing you to focus on proactive tenancy management and building positive relationships with residents.
Key Responsibilities of a Housing Officer:
- Managing a designated housing patch and providing a high-quality tenancy management service.
- Carrying out tenancy visits, sign-ups, and end-of-tenancy processes.
- Supporting residents to sustain their tenancies and resolve tenancy-related issues.
- Managing low-level ASB cases and neighbour disputes where required.
- Investigating tenancy breaches and taking appropriate action.
- Working with internal departments and external agencies to support residents.
- Maintaining accurate records and updating housing management systems.
- Delivering a customer-focused service while meeting performance targets.
- Previous experience in a Housing Officer or Tenancy Management role.
- A good understanding of tenancy management legislation and housing best practice.
- Experience of managing ASB cases, although the caseload is expected to be minimal.
- Excellent communication, organisation, and customer service skills.
- The ability to manage your own workload and work independently.
- A full UK driving licence and access to a vehicle.
If this Housing Officer role is of interest, please apply or contact (url removed)
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