Housing Officer
Niyaa People Ltd
This is a varied housing management role covering a generic tenancy management caseload, with responsibility for delivering an effective and customer-focused housing service to residents.
The role will involve a mixture of office-based, home-based and community work, so you will need to be comfortable managing your own caseload, attending appointments and visiting properties and tenants when required.
Key Responsibilities of a Housing Officer:
- Manage a caseload of residential tenancies from start to finish.
- Deal with day-to-day tenancy management matters and resident enquiries.
- Manage and investigate Anti-Social Behaviour (ASB) cases.
- Take appropriate action to address breaches of tenancy and tenancy-related issues.
- Conduct tenancy visits and property inspections where required.
- Identify and respond to tenancy breaches, safeguarding concerns and other housing-related issues.
- Work with residents to resolve tenancy issues and sustain tenancies wherever possible.
- Liaise with internal teams, local authorities and external agencies where appropriate.
- Maintain accurate and up-to-date tenancy and case records.
- Prepare correspondence, notices and relevant tenancy documentation.
- Manage rent and tenancy-related issues within the scope of the role.
- Provide advice and support to residents regarding their tenancy responsibilities.
- Attend meetings, appointments and property visits as required.
- Ensure all cases are progressed in accordance with housing policies, procedures and relevant legislation.
We are looking for an experienced Housing Officer with a strong background in generic housing management.
You will ideally have experience of managing a varied caseload and dealing confidently with residents, including more complex or challenging tenancy matters.
What We'd Love To See From You:
- Previous experience working as a Housing Officer / Tenancy Officer / Neighbourhood Officer or similar.
- Strong experience of generic tenancy management.
- Experience managing and investigating ASB cases.
- Experience dealing directly with residents and resolving tenancy-related issues.
- Good knowledge of tenancy management processes and housing legislation.
- Excellent communication and customer service skills.
- Strong organisational and case management skills.
- Ability to work independently and manage a busy caseload.
- Full UK driving licence and access to a vehicle – essential.
Apply Now →
Application opens at the source listing. Free for jobseekers.