Housing Operations Manager: Tenancy Services & Income Recovery

We're looking for an ambitious and forward-thinking Housing Neighbourhood Operations Manager to lead a key area of our Housing Landlord Service and help drive the next phase of improvement, performance and customer excellence.

This role is 2 year fixed term with the intention to make permanent.

Working alongside the Service Director – Housing and as a key member of the housing leadership team, you'll play a pivotal role in ensuring residents receive high-quality, responsive and customer-focused services.

South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 homes including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focussed on ongoing service improvement and transformation, placing residents at the heart of everything we do.

Your portfolio will include:

• Tenancy management
• Income collection and rent performance
• Anti-social behaviour services
• Independent living and sheltered housing services
• Neighbourhood and estate management
• Service improvement and performance management.

You will lead housing services, driving performance, compliance and continuous improvement. Working with Members, partners and residents, you will ensure services remain responsive, effective and customer focused.

What you’ll bring

We're looking for a confident and credible housing professional who can combine strategic thinking with strong operational leadership.

You will be able to demonstrate:

• Significant experience of leading housing management/neighbourhood services within social housing
• Strong knowledge of housing legislation, regulation and landlord responsibilities
• Strong financial awareness and experience managing service budgets and resources
• A customer-focused approach with a passion for improving outcomes for residents. 

Want to know more?

For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing (phone number removed).   

BENEFITS: We offer excellent terms and conditions of employment including:

• Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
• Generous annual leave scheme +option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme*
• Flu Jabs
• Free Eye Test voucher for regular screen users
• Flexible Working Policy
• Agile Working Policy*
• Car mileage reimbursement*
• Excellent career progression and training opportunities
• Long Service Recognition*
• Salary sacrifice car scheme roles over 33k*

*Certain restrictions may apply

ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership.  The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website

 The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.