Housing Support Business Lead - Exec

Position: Housing Support Business Lead - Exec
Location: SL1 2EJ, Remote
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: 7.5 hours per week
Pay Rate: PAYE: £481.52 per day
Job Reference: OR(phone number removed)

Job Responsibilities

• Support and maintain the Council's Housing Applications, including the NEC Integrated Housing Management System.

• Manage incidents, problems, changes, and releases to ensure system availability and performance.

• Monitor application performance and resolve technical issues within agreed service levels.

• Coordinate system testing, upgrades, deployments, and enhancements.

• Maintain data integrity, governance, and compliance with data protection requirements.

• Produce and maintain system documentation, procedures, and support materials.

• Support business change initiatives and identify opportunities for service improvement.

• Deliver user support, training, and knowledge transfer where required.

• Maintain business continuity, backup, and disaster recovery arrangements.

• Liaise with Housing Services, Digital teams, suppliers, and third-party vendors.

• Provide technical advice, reports, and recommendations to stakeholders.

• Ensure effective operational support and continuous improvement of Housing systems.

Person Specification
Essential Criteria

• Experience supporting NEC Housing applications or similar housing management systems.

• Strong background in ICT, Digital Services, or Technology Operations.

• Knowledge of IT Service Management (ITSM), including Incident, Problem, Change, and Release Management.

• Experience managing suppliers, vendors, and third-party support providers.

• Strong analytical and technical troubleshooting skills.

• Experience supporting system upgrades, business change, and service improvement.

• Knowledge of data governance, information management, and data protection.

• Excellent communication and stakeholder management skills.

• Ability to work independently and manage multiple priorities.

• Degree, NVQ Level 6, or equivalent relevant experience.

Desirable Criteria

• Experience with the NEC Integrated Housing Management System.

• Local Government, Housing, or Public Sector experience.

• Knowledge of Housing Management processes and legislation.

• ITIL Foundation or higher certification.

• PRINCE2, Agile, MSP, or other project management qualification.

• Experience with cloud-based or SaaS applications.

• Membership of a relevant professional body (e.g. BCS).

 
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