HR Operations Advisor

Location: Swindon (Hybrid – 2 days per week onsite: every Wednesday and one additional day)

Contract: Initial 3-Month Contract

Rate: £375 per day (Umbrella)

IR35 Status: Inside IR35

Security Clearance: BPSS required

About the Role

We are seeking an experienced HR Operations Advisor to join an organisation on an initial three-month contract. This is an excellent opportunity for an HR professional with strong employee relations experience to provide expert operational HR support within a collaborative and fast-paced environment.

Working closely with managers and key stakeholders, you will deliver practical HR advice across a broad range of people matters, ensuring compliance with employment legislation, organisational policies and HR best practice. You will play a key role in supporting managers, resolving employee relations issues, contributing to organisational change initiatives and driving continuous improvement across HR services.

Key Responsibilities

As HR Operations Advisor, you will:

• Provide expert HR advice and guidance to managers and employees on HR policies, procedures and employee relations matters.
• Manage a varied employee relations caseload, including disciplinary, grievance, absence management, capability and performance cases, ensuring timely and compliant resolution.
• Coach and support managers to make effective, consistent and legally compliant people management decisions.
• Act as an escalation point for operational HR queries, resolving issues through the appropriate application of policies and procedures.
• Build and maintain strong working relationships with managers, employees and key stakeholders across the organisation.
• Support organisational change programmes by providing HR guidance throughout implementation.
• Assist with recruitment activities, including coordinating job descriptions, supporting hiring managers and maintaining recruitment records.
• Maintain accurate employee records and update HR systems in accordance with data protection requirements.
• Analyse HR data and trends, producing reports and identifying opportunities for service improvement.
• Contribute to HR projects and continuous improvement initiatives to enhance HR processes and service delivery.
• Ensure all HR activities are carried out in line with employment legislation, organisational policies and HR best practice.
• Escalate complex or high-risk matters where appropriate.

About You

To be successful in this role, you will have:

• Demonstrable experience in an HR Advisory or HR Operations role.
• Proven experience managing employee relations cases, including disciplinary, grievance, absence and performance matters.
• CIPD Level 5 qualification (or above), or equivalent practical HR experience.
• A strong understanding of UK employment law and HR best practice.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong organisational skills with the ability to manage multiple priorities and work independently.
• Sound judgement when interpreting and applying HR policies and procedures.
• Experience using HR information systems and maintaining accurate employee records.
• A customer-focused approach with a commitment to delivering a high-quality HR service.

Desirable Experience

It would be advantageous if you have:

• Experience using Oracle Fusion HR.
• Experience supporting organisational change programmes.
• Experience analysing HR metrics and producing management information.
• Previous experience working within the public sector or a large, complex organisation.
• Knowledge of pension administration processes.

Working Arrangements

• Hybrid working model.
• Mandatory onsite attendance in Swindon every Wednesday and one additional day each week (this requirement is fixed).
• This role must be undertaken within the United Kingdom.