HR Operations Lead - Waste in Birmingham, West Midlands

Location: Perry Barr, Birmingham

Hybrid Working: 3 days per week on site
6 month contact

The Opportunity

We are looking for an experienced HR Operations Lead to provide strategic and operational HR support across Waste, Fleet and Street Cleansing services.

This is a hands-on role requiring someone who can operate confidently with senior leaders and operational management teams, providing expert HR advice while supporting wider service development, organisational change and the integration of teams.

Key Responsibilities

• Act as a trusted HR advisor to operational managers across Waste, Fleet and Street Cleansing, providing practical and expert HR guidance.
• Lead and advise on complex employee relations, attendance management, performance and workforce matters.
• Support managers with workforce planning, organisational change and service improvement.
• Work closely with key stakeholders to identify and resolve HR-related issues across operational services.
• Partner with senior leaders to develop and implement people strategies aligned with service delivery objectives.
• Support initiatives around workforce engagement, recruitment and retention.
• Ensure HR activity is delivered in line with relevant local authority policies and employment legislation.
• Support the integration of teams, helping managers navigate organisational and workforce changes effectively.
• Coach and upskill managers, improving their confidence and capability in managing HR and people-related matters.
• Support new projects and service developments, working closely with the directorate and wider stakeholders.

About You

We are looking for an experienced HR professional who can quickly build credibility within a fast-paced, operational environment.

You will ideally have:

• Significant experience operating in a senior HR operational, HR Business Partner or HR leadership role.
• Strong experience within a local authority, council or similarly complex public-sector organisation.
• Extensive knowledge of employee relations, including complex case management.
• Experience supporting organisational change, workforce transformation and service integration.
• Strong knowledge of attendance, performance and workforce management.
• The ability to work effectively with senior leaders, operational managers and other key stakeholders.
• A confident, pragmatic and solutions-focused approach, with the ability to coach and develop management capabilities.
• Experience working within highly operational services would be particularly beneficial.

This is an excellent opportunity for an experienced HR professional who enjoys working closely with operational services and can balance hands-on HR delivery with strategic people support and organisational change. To apply, please send your updated CV!

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