HR Specialist (Contact Centre)

Position Title:    HR Consultant – Contact Centre            

Duration:        Contract - 12 Months              

Location:        Whitley - Coventry

£28.43 per hour - Inside IR35 (Umbrella Rate)

The Opportunity:

• This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week. 
• The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all the Company’s colleagues and managers.
• The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.  
• The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees. 

Knowledge, Skills and Experience:

•  Previous experience of working in an HR employee advisory role  
• Excellent communication skills – both spoken and written
•  Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance
• Good understanding of UK employment law
• IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel

Excellent Opportunity with immediate starts available