Human Factors Consultant

Human Factors Consultant
Location: London (West W6)

Salary: £40,000 - £55,000 depending on your existing experience, we are open to people with 2 years + Benefits (Pension. Healthcare, annual leave etc)

• Research & Usability Delivery: Plan, scope, and deliver human factors and usability activities across the complete project lifecycle-from proposal and study design through fieldwork, analysis, reporting, and presentation.
• Methodology Selection: Select and apply appropriate methods including contextual inquiry, ethnographic research, interviews, formative and validation usability studies, task/heuristic analysis, expert reviews, co-creation workshops, and journey mapping.
• Fieldwork & Moderation: Moderate research/usability sessions and facilitate workshops in the UK and internationally, adapting approaches to different participants, cultures, products, and project contexts.
• Analysis & Translation: Analyse and synthesise qualitative and usability evidence into actionable insights, design requirements, risk controls, opportunity areas, and strategic recommendations.
• Deliverable Production: Produce clear, accurate, and engaging deliverables, including study protocols, research plans, technical reports, and client presentations.
• Project Leadership: Lead or contribute to multi-disciplinary project teams. Manage project scope, schedules, budgets, resources, quality, and risks in line with agreed client expectations.
• Client Relationship Building: Build trusted relationships throughout project delivery, resolve issues early, and help generate new and repeat business through high-quality consulting.
• Commercial & Service Development: Collaborate with business development and marketing colleagues to shape proposals, estimates, and campaigns. Contribute to the evolution of internal human sciences capabilities and regulatory awareness.

• Applied Experience: Practical experience applying human-centred research, human factors, ergonomics, usability, or user-centred design methods in commercial, consultancy, academic, or other applied settings.
• Fieldwork & Analysis Skills: Proven ability to plan and deliver qualitative research or usability activities, including participant-facing fieldwork, synthesis, and analysis.
• Healthcare / Medical Device Domain Knowledge: Experience in healthcare or medical device development, including applying relevant human factors regulatory expectations across one or more markets.
• Analytical Judgement: Strong capability to turn complex evidence into clear, actionable recommendations for products, services, or business strategy.
• Communication & Documentation: Excellent written, verbal, and visual presentation skills, with experience preparing high-quality study protocols, technical reports, and client presentations.
• Client & Team Management: Confidence working directly with clients and collaborating effectively with researchers, designers, engineers, and commercial leads.
• Self-Management: Strong organizational skills to balance priorities and deliver high-quality work across concurrent projects, deadlines, and budgets.
• International Mobility: Practical ability and willingness to undertake international travel when required by project scope.

• Experience working in a consultancy or client-facing environment
• Experience of complex, multi-site, or international research/usability programmes.
• Experience with drug-delivery devices or safety-critical products, including use-related risk management (hazard identification, use-FMEA, use-related risk analysis, residual-risk evaluation).
• Experience designing and evaluating instructions for use (IFU), quick-reference guides, or training materials.
• Capability in information/visual design to make complex findings accessible and persuasive.
• A degree or postgraduate qualification in Human Factors, Ergonomics, Psychology, Anthropology, Product Design, Usability Engineering, or a related discipline (equivalent applied experience will be fully considered; Chartered status or progress toward it is welcome).

We are a global product and experience innovation consultancy dedicated to creating solutions that enhance businesses and improve people's lives.

• Drive High-Impact Projects: Collaborate with global market leaders and pioneering startups to design products and experiences that make a tangible impact.
• Multi-Disciplinary Culture: Work alongside world-class researchers, designers, and engineers in an inclusive environment that values curiosity, creativity, and rigor.
• Global Exposure: Collaborate on international projects across diverse markets and cultures.
• Career Progression: Access tailored professional development, mentorship, and clear pathways to ownership and leadership.

What We Offer:
We provide a competitive salary, a comprehensive benefits package, flexible working arrangements, and international travel opportunities.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.