IAM Service Lead
CBSbutler Holdings Limited trading as CBSbutler
Location: On-site, Inverness (IV2) * Start: ASAP * Contract: Initial 6 months * Rate: up to £473/day
A high-impact contract opportunity for an experienced Identity & Access Management (IAM) Service Lead to take ownership of IAM service delivery-driving SLA performance, robust governance, and continuous improvement across a complex environment.
What you'll be doing
- Lead end-to-end IAM service delivery (SLAs, BAU performance, service reporting)
- Own incident & problem management for IAM, ensuring rapid, effective resolution
- Define and improve IAM policies, standards, and processes to meet security/compliance needs
- Partner with technical and business stakeholders to integrate IAM across platforms
- Coach/lead the IAM team and raise operational maturity and service quality
What you'll bring
- Proven experience leading IAM in a large/complex organisation
- Strong hands-on knowledge of IAM protocols/standards: LDAP, SAML, OAuth, OpenID Connect
- Track record managing service operations (incidents, problems, SLAs, stakeholder comms)
- Excellent stakeholder management and ability to juggle competing priorities
- Certifications (preferred): CISSP / CISM / IAM-related
Nice to have
- Cloud IAM experience, automation/scripting, multi-region IAM rollouts, regulatory exposure
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