In-Work Support Advisor

In-Work Support Advisor 
Liverpool
Up to £29,252 per annum 25 Days Holiday Bank Holidays, contributory pension
Full-time, Permanent
Job Description:
We are recruiting for an In Work Support Advisor to provide ongoing support to individuals who have recently secured employment through a welfare-to-work programme. This is a rewarding opportunity to help people sustain employment, overcome workplace challenges and progress in their careers.
You will work closely with participants during their first months in employment, providing regular guidance, practical support and interventions to help them successfully retain and develop within their roles. You will also collaborate with employers and Employment Advisors to ensure participants receive the support they need to achieve long-term employment success.
The role involves:

• Providing regular support calls and check-ins with participants who have recently started work
• Identifying individuals who may be at risk of losing employment and escalating concerns appropriately
• Offering practical advice, guidance and problem-solving support to address workplace challenges
• Liaising with employers, where appropriate, to help resolve issues and promote positive outcomes
• Maintaining accurate and up-to-date participant records in line with contractual and organisational requirements
• Monitoring and recording employment changes, including role progression, job changes and job losses
• Working collaboratively with Employment Advisors and colleagues across multiple locations
• Managing a caseload effectively while working towards performance targets and key performance indicators
• Escalating complex cases or concerns to management in a timely and professional manner

You’ll need:

• Experience supporting individuals within employability, welfare-to-work or training 
• Excellent communication skills with a confident and professional telephone manner
• Strong relationship-building, negotiation and influencing skills
• The ability to build rapport quickly and provide supportive, person-centred guidance
• Experience handling sensitive or challenging situations with professionalism and empathy
• Good organisational skills with the ability to manage competing priorities
• Strong IT skills, including working knowledge of Microsoft Office packages
• Knowledge of the local labour market, recruitment practices and employment opportunities
• Understanding of welfare-to-work programmes and the challenges faced by jobseekers and employees
• Experience maintaining accurate records with a high level of attention to detail
• The ability to work towards targets and performance measures
• A flexible, adaptable and proactive approach to work

Due to the nature of this role, you will be required to complete an online Disclosure and Barring Service (DBS) check.

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.