Income Officer in Newham, London

Job Title: Income Officer
Location: 1000 Dockside Road, E16 2QU, with work across Stratford Hub and Abbey Road Depot
Working Pattern: Monday to Friday, 36 hours per week
Working Arrangement: Hybrid working available
Rate: £20.38 PAYE / £26.57 Umbrella
Contract Length: 3 months initially, likely extension
Start Date: ASAP

The Role

As an Income Officer, you will manage a caseload of rent accounts across a range of housing tenures, ensuring effective income collection, preventing arrears, and recovering housing-related debt. Working closely with residents, you'll provide advice and support to help sustain tenancies while taking appropriate recovery action in line with housing legislation and council procedures.

You'll play a key role in maximising rental income, supporting residents with Universal Credit processes, and delivering an excellent customer-focused service.

Key Responsibilities

• Manage a portfolio of rent accounts and proactively prevent rent arrears
• Recover current and former tenant debt across a range of housing tenures
• Support tenants with rent-related issues and payment arrangements
• Administer Universal Credit rent verifications, managed payments and alternative payment arrangements
• Undertake home visits where required
• Prepare legal documentation and support court or tribunal proceedings when necessary
• Liaise with internal departments and external agencies to maximise income collection
• Maintain accurate records and provide management information and reports
• Deliver excellent customer service whilst achieving collection targets and service standards

Essential Requirements

✅ Previous income collection experience within a housing rents environment

✅ Proven experience of rent arrears recovery and income collection

✅ Experience using Northgate Housing and RentSense

✅ Knowledge of housing income recovery practices and rent collection processes

✅ Strong understanding of welfare benefits and Universal Credit

✅ Excellent customer service and communication skills

✅ Ability to manage a busy and varied caseload independently

✅ Experience working within strict policies, procedures and collection targets

✅ Strong organisational and case management skills

Desirable Knowledge

• Housing legislation relating to rent recovery and tenancy management
• County Court and First-Tier Tribunal processes
• Local authority housing services
• Debt recovery and enforcement procedures

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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