Income Officer

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients.

What the Job Will Be Doing

• Managing a patch of approximately 850 General Needs, Leasehold and Shared Ownership accounts.
• Proactively managing rent arrears in line with the organisation's income recovery procedures and court protocols.
• Taking ownership of arrears cases, progressing them through each stage of the recovery process, including legal action where appropriate.
• Supporting residents to sustain their tenancies through early intervention and effective income recovery.
• Assisting residents with Discretionary Housing Payment (DHP) applications and referring them to specialist advice services where appropriate.
• Referring vulnerable residents to the internal Outreach Team to ensure they receive the right support.
• Completing income and expenditure assessments and agreeing realistic repayment arrangements.
• Building positive relationships with residents while delivering a firm but fair approach to income collection.
• Working closely with Housing Management, Finance and external partner agencies to achieve positive outcomes.
• Maintaining accurate case records and updating housing management systems.
• Delivering excellent customer service while meeting income collection targets and performance standards.

What You Will Need

• Previous experience working as an Income Officer within a Housing Association or Local Authority.
• Experience managing arrears across General Needs, Leasehold and Shared Ownership portfolios.
• Strong knowledge of rent arrears recovery, tenancy sustainment and legal recovery processes.
• Experience completing income and expenditure assessments and negotiating affordable repayment plans.
• Knowledge of welfare benefits, including Universal Credit and Discretionary Housing Payments (DHPs).
• Excellent communication, negotiation and customer service skills.
• Ability to work independently and manage a busy caseload with minimal supervision.
• Strong problem-solving skills and a collaborative approach to working with colleagues and partner agencies.
• Experience using housing management systems, with knowledge of Rubix being advantageous.