Income Officer
Niyaa People Ltd
This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed.
Key Responsibilities of an Income Officer:
- Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum.
- Deliver the full income recovery process, from early intervention through to legal action and court where required.
- Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies.
- Carry out home visits and maintain regular contact with tenants to support positive outcomes.
- Provide advice and signposting around Universal Credit, welfare benefits and financial support.
- Respond to general tenancy enquiries and support customers with basic tenancy-related matters.
- Work closely with internal teams and external agencies to resolve issues and deliver an effective service.
- Ensure accurate record keeping and compliance with relevant policies and housing legislation.
- Previous experience working as an Income Officer within a Housing Association or social housing environment.
- Proven experience managing the end-to-end income recovery process, including legal action.
- Experience handling complex arrears cases and supporting tenancy sustainment.
- A good understanding of welfare benefits, Universal Credit and rent recovery legislation.
- Excellent communication, negotiation and customer service skills.
- Strong organisational skills with the ability to manage a busy and varied caseload.
- A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area.
Apply Now →
Application opens at the source listing. Free for jobseekers.