Independent Living Adviser

We are looking for someone to join our Sunderland team as an Independent Living Adviser. You will be instrumental in providing advice and information to individuals with disabilities who live independently. This is a varied role that is based in the office/home and will involve travel throughout the community in the Sunderland area.

Location: (Hybrid working) Penderels Trust, 81 Stranton, Hartlepool, TS24 7QT

Salary: £26,378 per annum / £15,684 pro rata

Hours: 22 hours per week

Working Days & Times: Monday, Wednesday, Thursday, 1:00 pm – 5:00 pm, Tuesday 11:45 am – 5:00 pm, Friday 12:45 pm – 4:45 pm

Perks: Investors in People: Gold Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)

The Role of Independent Living Adviser – Your main duties will include:

• Advising individuals on all aspects of their care packages, including financial aspects
• Supporting clients with their direct payment account including calculations and monitoring of funds.
• Managing your own caseload
• Supporting individuals with the recruitment and ongoing management of care staff 
• Providing accurate information in a clear and concise format that meets the individual's needs
• Recording and maintaining accurate records and providing reports as required
• Organising and attending meetings/reviews with individuals, colleagues and local authority staff 

Skills, Experience and Qualifications – We are looking for someone with the following attributes:

• Experience of providing information or advice to others or within a customer service environment
• The ability to communicate clearly, both verbally and in writing, adapting your style to suit the audience
• The ability to manage diary and workload effectively
• The ability to produce letters and other documents to a high standard
• The ability to input and maintain accurate data records
• The ability to work as part of a team and on own initiative
• The ability to work flexibly and to deadlines
• Current driving licence and unrestricted use of vehicle
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Hold minimum GCSE Grade '4' or equivalent in English and Maths
• This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
   

Interviews: If you believe you have what it takes to succeed in the role as Independent Living Adviser then please apply. We do not offer visa sponsorship so you must be eligible to work in the UK to apply. Interviews will take place via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders).

Closing date: Thursday 24th September 2026.