Inside Sales Representative

Inside Sales Representative

About the Role

We're looking for a commercially focused Inside Sales Representative to help grow our customer base and strengthen existing relationships. Working as part of the sales team, you'll manage a portfolio of customers, identify new business opportunities, provide responsive commercial support, and help deliver an outstanding customer experience.

This role combines sales development, account management, quotation support, and cross-functional collaboration to drive sustainable revenue growth and maximise commercial opportunities.

Key Responsibilities

• Develop and manage a portfolio of customers, identifying opportunities to increase sales through account growth, cross-selling, and new business development.
• Respond promptly to customer enquiries, preparing quotations, processing requests, and providing product and commercial information via telephone, email, and digital channels.
• Qualify incoming leads and proactively engage prospective customers to generate new business opportunities.
• Work closely with field sales colleagues to support strategic accounts and ensure a seamless customer journey.
• Assist with the introduction of new products by communicating key benefits, pricing, and supporting materials to customers.
• Build strong working relationships with colleagues across sales, marketing, product management, customer service, and technical teams to deliver effective commercial solutions.
• Maintain accurate customer records, sales activities, and opportunity pipelines within the CRM system.
• Monitor personal sales performance against agreed objectives, analysing results and identifying opportunities for continuous improvement.
• Provide market feedback and customer insights to help shape sales strategies and product initiatives.
• Contribute to improving sales processes, customer engagement, and operational efficiency.

Skills & Experience

• Proven ability to build customer relationships and identify commercial opportunities.
• Strong understanding of the sales process, including lead qualification, quotation management, customer follow-up, and pipeline development.
• Confident negotiating pricing and commercial agreements while maintaining profitable business relationships.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with the ability to interpret sales data, monitor performance, and identify trends.
• Experience using CRM platforms, ERP or order management systems, and Microsoft Office applications, particularly Excel, Outlook, PowerPoint, and Word.
• A proactive approach to problem solving and continuous process improvement.
• Experience within the chemicals, manufacturing, industrial, or technical products sector would be advantageous but is not essential.

Qualifications

Education

• Bachelor's degree in Business, Marketing, Sales, Chemistry, Chemical Engineering, or a related discipline is desirable. Equivalent professional experience will also be considered.

Experience

• Around 2-5 years' experience in an inside sales, customer account management, or commercial support role.
• Demonstrated success in achieving sales targets and managing customer accounts.
• Experience preparing quotations, managing sales pipelines, and supporting business development activities.
• Comfortable working with CRM systems and Microsoft Office applications.
• Experience within a B2B technical, manufacturing, industrial, or chemical environment is beneficial.