Internal Account Manager

Our client is currently looking for an experienced internal account manager

You will play a key role in supporting the sales operations and delivering exceptional service to B2B customers

In this role, you will be responsible for the following key areas:

• Taking orders from customers
• Placing POs with suppliers
• Managing stock levels
• Running and sending various reports to customers
• Producing quotes for new products and upselling products
• Providing high-level support to the Sales team
• Managing customer accounts and building strong client relationships
• Handling sales administration with precision and efficiency
• Supporting the full business cycle, from enquiry through to delivery
• Ensuring a seamless customer experience in a fast-paced, commercial environment

Key Skills and Essential Experience:

• 2 year’s experience in a B2B Customer Service role, working in a packaging environment would be desirable but not essential
• Competent user of Microsoft Office functions
• Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

• Be outgoing, positive and have excellent communication skills, particularly on the telephone
• Be a strong and accurate administrator
• Be commercially minded
• Be a flexible and supportive member of the team
• Manage a healthy workload and maintain focus and organisation
• Be able to understand and effectively follow company process and procedure
• Have a track record of customer service success and a desire to improve the customer experience
• Show a desire to learn about new and existing products

What you will get:

• Excellent competitive salary
• A good work/life balance. 8:00am to 5:00pm Monday to Friday
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays

After 6 months:

• Life insurance
• Company pension scheme
• Cycle to Work scheme
• Optional private healthcare scheme
• The option to become a shareholder in the business after 6 months employment

This is a permanent position for the right person