Internal Account Manager in Brierley Hill
Posted by Pertemps Black Country Perms
£28,000 – £32,000 a year
Brierley Hill · Permanent
Key Responsibilities
- Proactively contact existing and lapsed customers to identify current and future material requirements and generate sales opportunities.
- Follow up on outstanding quotations and enquiries to obtain customer feedback and maximise sales opportunities.
- Respond to customer enquiries, preparing and issuing quotations in a timely and professional manner.
- Manage and process customer orders, ensuring accuracy and efficient turnaround.
- Handle incoming customer calls and provide a responsive and helpful service.
- Prepare quotations for back-to-back items, liaising with suppliers to obtain competitive pricing.
- Develop new business opportunities through lead generation and proactive customer engagement.
- Take ownership of and develop a portfolio of customer accounts, building strong and lasting relationships.
- Handle customer queries and complaints, resolving where possible or referring to the appropriate department.
- Maintain accurate records of customer calls, enquiries and sales activity using the company's CRM system.
- Work towards individual and branch sales targets, contributing positively to overall team performance.
- Previous experience in an internal sales or customer-facing sales role would be advantageous, although industry experience is not essential for the trainee position.
- Confident telephone manner with the ability to build relationships and engage with customers.
- Strong communication and customer service skills.
- Good IT skills, including Microsoft Office, with the ability to learn new systems quickly.
- Organised and able to manage workload effectively, prioritising customer enquiries and sales opportunities.
- Commercially aware, with a proactive approach to generating new business.
- Self-motivated, enthusiastic and driven to achieve both individual and team targets.
- A willingness to learn the company's product range, stock systems and purchasing processes.
In return the company will provide a full training induction, full product support and friendly family feel environment.
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