Internal Account Manager

Internal Account Manager | NHS / Healthcare | Diss, UK

Are you a commercially driven Account Manager who thrives on building relationships and growing existing business?

We’re working with a leading organisation within the medical and healthcare equipment sector to recruit an Internal Account Manager based in Diss, UK.

Base salary to £42k with bonus. Three days office / hybrid working…

This is an exciting opportunity for someone who enjoys being close to customers, identifying commercial opportunities and taking genuine ownership of their accounts.

The Role

You’ll be a key point of contact for a portfolio of NHS customers, managing day-to-day account activity while working closely with an external sales team to maximise customer retention, repeat business and revenue growth.

You’ll be responsible for:

• Building and maintaining trusted relationships across NHS accounts
• Responding to customer enquiries, quotations and product support requests
• Identifying and converting repeat, run-rate and incremental sales opportunities
• Generating quotations and proactively following up opportunities
• Supporting targeted inside-sales campaigns
• Managing and progressing your sales pipeline
• Maintaining accurate CRM records and account information
• Working closely with external Account Managers and internal teams
• Sharing customer intelligence, market insight and opportunities with the wider sales team
• Using data to identify trends, improve account performance and increase efficiency

Why join?

This is much more than an order-processing or administrative role.

You’ll have genuine ownership of customer relationships and revenue opportunities, with the opportunity to become a trusted expert in your NHS accounts and develop valuable knowledge of the medical equipment and healthcare market.

You’ll directly contribute to customer retention, repeat business and incremental revenue growth, while playing an important role in supporting the wider sales strategy.

About You

We’re looking for someone who is:

✔ Commercially minded and motivated by achieving results
✔ Proactive and customer-focused, with a natural ability to build relationships
✔ Confident communicating with operational, clinical and procurement stakeholders
✔ Organised and capable of managing multiple accounts and priorities
✔ Comfortable identifying opportunities and converting enquiries into sales
✔ A strong communicator with good negotiation and influencing skills
✔ Confident using CRM systems, Microsoft Office and sales reporting tools
✔ Self-motivated, resilient and able to work independently
✔ Ideally experienced in, or knowledgeable about, NHS structures and procurement processes

Key Details

Position: Internal Account Manager
Location: Diss, UK
Sector: Medical / Healthcare
Customer Base: NHS
Reports to: Medical Country Manager UK&I

If you're an experienced Account Manager, Inside Sales professional or commercially focused customer relationship professional looking for your next opportunity, we’d love to hear from you.

Apply now for a confidential conversation and further details.

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